If your iMac is slow, crashing, or struggling with Mail, iCloud, or Outlook, Keith Thomas provides expert software support, setup, and training. These are some of the most common issues searched for by iMac users in the UK, and Keith Thomas offers clear, practical solutions without being too technical to help with iMac Troubleshooting and iMac Support.
Keith Thomas specialises in helping clients upgrade from Intel iMacs to modern Apple Silicon models, ensuring a smooth migration and reliable performance. On‑site iMac help is available across London, Surrey, Hampshire, Berkshire, Wiltshire, Buckinghamshire, and Oxfordshire, covering everything from troubleshooting and account setup to secure erasure and recycling of older iMacs.
iMac is Slow, Crashing, or Frozen
Keith Thomas provides expert help when an iMac becomes slow, freezes, or shows the spinning beach ball. These issues are among the most searched iMac problems in the UK and are often caused by outdated Intel hardware, full storage, or macOS compatibility limits. Keith Thomas offers software troubleshooting and clear upgrade guidance to restore performance or migrate to a faster Apple Silicon iMac.
iMac Crashes or Will Not Start Up
If an iMac fails to progress past the startup screen or crashes repeatedly, Keith Thomas diagnoses software causes such as corrupted system files, login conflicts, or failed macOS updates. Hardware repairs are not offered, but Keith Thomas ensures clients have a reliable fallback plan and guides them toward stable upgrade options.
Outlook Not Working on iMac
Many users report Outlook problems on iMacs running macOS Big Sur, Catalina, Mojave, or High Sierra. Authentication changes and outdated account settings often cause syncing failures. Keith Thomas helps configure Outlook correctly, resolve Mail conflicts, and advise on whether upgrading to a newer macOS version or Apple Silicon iMac is the sustainable solution.
iMac Mail Crashing or Quitting Unexpectedly
Apple Mail crashing on startup or quitting unexpectedly is a common frustration. Keith Thomas identifies corrupted preference files, account conflicts, or macOS bugs as the root causes. He provides practical fixes and explains why Intel iMacs are increasingly unstable with modern Mail, helping clients plan a smooth migration to newer systems.
iMac iCloud Not Syncing or Working Properly
Problems with iCloud syncing or account login are frequently searched by iMac users. Keith Thomas resolves iCloud configuration issues, ensures accounts are correctly linked, and advises on secure data transfer when moving to a new iMac. This ensures continuity across devices and avoids data loss.
Expert Help with Intel iMac Migration to Apple Silicon
Older Intel iMacs are no longer reliable online and struggle with modern macOS updates. Keith Thomas provides expert migration services to Apple Silicon iMacs, including secure data transfer, iCloud setup, app installation, and training. This ensures clients move forward with a stable, future‑proof system.
When Should I Replace My iMac Computer?
Searches like “when to replace iMac” reflect real user concerns. Keith Thomas advises clients when their iMac is too old or unsupported, explaining the signs that indicate replacement is necessary. He then provides full migration and setup services to make the transition seamless.
How to Erase or Recycle an Old iMac
Secure erasure and recycling are important end‑of‑life steps. Keith Thomas guides clients through wiping data safely, backing up important files, and recycling their iMac responsibly. This ensures privacy and a smooth handover to a new system.
New iMac Setup and Training
For clients purchasing a new iMac, Keith Thomas offers complete setup: unboxing, workspace positioning, data transfer, iCloud login, app installation, and backups. He also provides training tailored to beginners or those switching from Windows, ensuring confidence with the new system.
On‑Site iMac Help Across London and South East
Keith Thomas delivers in‑person iMac help across London, Surrey, Hampshire, Berkshire, Wiltshire, Buckinghamshire, and Oxfordshire. From Chelsea and Camden to Winchester and Oxford, clients receive reliable, jargon‑free Apple Mac assistance directly at home or in the office.
When should i replace my iMac Computer?
If you have an Apple iMac computer that is using MacOS High Sierra, Mojave, Catalina, Big Sur, Monterey, Ventura, then the iMac computer cannot get or download Google Chrome, Microsoft Safari, Microsoft Edge, or Outlook for Mac, as well as other software applications, and you will find that Apple Mac Mail will no longer work if you remove, add or change email passwords, and vs a new Apple Mac computer the Intel technology is outdated.
And now using a intel iMac computer can be a high security risk, however if you use an iMac 27 inch Retina 5k computer for Photography it can still be used and is ideal if the iMac storage volume is still fast.
How can i Erase or Recycle my iMac Computer?
If you need to erase an older Apple Mac Computer and you do not see the option to Erase and Reset your computer from the System settings, General Transfer or Reset, then the MacOS Recovery Console is used, but the first task would be to sign out of the Apple iCloud and of course make sure you have a backup of your data.
Where can i get on-site iMac Help and iMac Support near me in London, Surrey, Hampshire, Berkshire, Wiltshire?
Keith Thomas provides on-site iMac Help and on-site iMac Computer Support service and assistance in London, and in Surrey, Hampshire, Berkshire, Wiltshire, and also to Buckinghamshire, and Oxfordshire.
What is the best way to Migrate from an iMac Computer to a new iMac Computer?
The best way to migrate from a Apple Intel iMac computer to a new Apple iMac computer, is to not actually transfer any data from the old computer to the new computer, the best way is to use the iCloud, and you can get expert on-site help from and with Keith Thomas to help you setup a new Apple Mac computer at your home or at your office in London, Surrey, Hampshire, Berkshire, Wiltshire, Buckinghamshire, Oxfordshire.
Where can i get on-site iMac Help with iMac Computer Troubleshooting in Surrey, Hampshire, Berkshire, Wiltshire?
You can get on-site iMac Computer help with iMac computer troubleshooting in London, Surrey, Hampshire, Berkshire, Wiltshire, Buckinghamshire, Oxfordshire from and with Keith Thomas an iMac Support Specialist.
Keith Thomas – Apple Support Specialist with Experience at Apple UK
Keith Thomas is an experienced Apple Support Specialist and Apple Mac Computer Engineer, established since 2010. With support knowledge gained from working at Apple Computer UK and several Apple Authorised Service Providers, Keith offers calm, expert help for Mac, iCloud, email, and Apple ID issues—delivered in person, at your home or office.
He has a wide range of Apple Mac IT support skills and is recognised as a Mac Expert and Apple iCloud Expert. Keith also provides support for iPhone and iOS devices, and has helped over 1,000 clients resolved more than 25,000+ Apple-related problems across London, Surrey, and the South of England.
Every visit is handled personally—no call centres, no remote guesswork, and no outsourced technicians. Keith’s reputation is built on accuracy, discretion, and real-world experience helping clients with setup, migration, upgrade recovery, Apple account issues, and full Apple ecosystem support.
How to Book iMac Computer Support with Keith Thomas – iMac and Mac Computer Support Specialist.
You can Telephone: 07800 940756, send a Text Message to 07800 940756 between 09:30 – 20:30 7 Days a week, or complete an online website contact form 24/7