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Contact Apple Support Experts & Mac Consultants

How to contact Keith Thomas

To contact Keith Thomas please complete the form.

Apple Mac computer help is available from 09:30 am to 20:30 pm Monday to Sunday 7 days a week.

Pre-booked Apple Mac IT support is also available after 20:30 pm for out of hour Apple IT support and Mac consultancy service.

We respond to completed website contact forms from 08:00 am to 22:00 by email 7 days a week!

Please review our Apple IT support prices before completing the form or read the FAQ below!

Our Apple consultants reply to all Contact Us forms by email. during 09:30 am to 22:30 pm 7 days a week
We need your Postcode in order to provide Apple Support Service.
For example "computer help near me" "Apple help near me". This information helps us improve our service.
From the Apple Menu top left • Choose the About this Mac and click on which Apple iMac computer you have. This saves us having to ask you in a reply message. we like to save your time.
From the Apple Menu top left • Choose the About this Mac and click on which Apple MacBook laptop you have. This saves us having to ask you in a reply message. we like to save your time.
Please write a summary of the help that you need. and any troubleshooting tasks that have been done already. If you need Apple Mac hardware support service or a price for a battery service or a quote for a Mac repair. You will not get a reply! We are a computer software IT support service. We have never done hardware repairs.
Our Apple Mac computer consultants are able to quickly analyse you enquiry knowing which Apple Mac computer operating system you have currently installed. Note: Apple Mac Remote Support is only available with macOS High Sierra or newer macOS. Apple recommends that you update macOS for the best possible macOS computer security. Our support for macOS 10.6.8 to macOS 10.10 has ended August 2021.
Our Apple support prices are published online at our prices page. On-site visits require the 1st hour and travel costs to be paid in advance.
Can Keith Thomas repair Apple Mac computer hardware problems?

No. Our service is for Apple Mac computer hardware repairs advice only. We can provide consultancy on if an Apple Mac computer issue is hardware or a software problem.

Can you help with an Apple Mac computer that will switch on but not startup?

Yes. Keith Thomas provides Apple hardware support for customers that contact us and their Apple Mac computer powers on, but the Apple Mac computer will not startup or complete loading the macOS startup progress bar.

How much is Apple Mac computer help and support service for remote Mac support service?

Apple Mac computer help and support is £1.25 per minute.
Which is £37.50 for 30 minutes or £75 for 60 minutes.

How much does Apple Mac computer maintenance cost?

Our Apple Mac computer maintenance prices are £1.25 per minute.
Apple Mac computer maintenance takes about 35 minutes to 45 minutes to complete.

Do you offer a no fix no fee service?

No. this is a known scam in the IT support world with engineers taking hours to fix a simple problem.
Our business focus is to fix and repair software problems quickly.

Can I bring my computer in for a repair or service?

No. Keith Thomas only provides • Onsite and Remote Mac IT Support • Training and Telephone Apple Mac consultancy service.
Most Apple Mac computers that consumers and businesses use today have non serviceable parts that need a workshop repair and software tools that only Apple or an Apple Authorised service provider has.

How much is onsite Apple Mac computer support service?

Keith Thomas charges £87.50 for the 1st hour and £79.50 for each additional hour onsite, plus travel.
onsite Apple Mac computer help and IT support service is available across Surrey, Berkshire, Wiltshire, London, and some areas and locations in Somerset and Dorset.