Why Choose Keith Thomas
• 20 years of experience as a Senior Apple Support Specialist at Apple Computer UK HQ.
• Former Apple Computer UK Mac Support Specialist and Apple Authorised Service Provider background.
• Established and Independent since 2010 for on‑site Apple Support Service – no call centres, no outsourcing, no hardware repairs. Over 25,000+ Apple problems resolved. Unique on-site Apple Support Service. backed up with Independent Apple Telephone Support Assistance.
• Trusted by home users, small businesses, and professionals across London and the South East UK.• Clear, honest, software‑only support. No Hardware Repairs. Expert Apple Consultancy Service.
On‑site Apple Mac Support in London and the South East UK
What this page covers
This guide explains the real reasons Mac apps won’t download, the steps you can try yourself, and when it’s time to get professional on‑site help. It applies to:
• MacBook Air
• MacBook Pro
• iMac
• Mac mini
• Mac Studio
If App Store downloads get stuck, apps won’t start downloading, or downloads fail with an error, this page is for you.
The most common reasons Mac apps won’t download
These are the issues that Keith Thomas identifies most often during on‑site visits:
• App Store connection issues
• Apple ID or iCloud conflicts
• Slow or unstable Wi‑Fi
• App Store cache corruption
• macOS update issues
• Insufficient disk space
• App no longer supported on your macOS version
Quick checks you can do yourself
These steps solve around 60% of download issues.
Check 1 – Restart the Mac
A restart clears temporary App Store and download processes.
Check 2 – Restart the App Store
Quit the App Store completely and reopen it.
Check 3 – Sign out and back into the App Store
App Store → Store → Sign Out → Sign In.
Check 4 – Restart your router
Turn it off for 10 seconds and turn it back on.
If App Store downloads won’t start
This usually means:
• Apple ID issues
• App Store cache corruption
• Network or Wi‑Fi problems
Try:
• Signing out and back into the App Store
• Restarting the Mac
• Restarting your router
If downloads start but get stuck
This usually means:
• Slow Wi‑Fi
• App Store server issues
• macOS update conflicts
Try:
• Moving closer to the router
• Restarting the Mac
• Updating macOS
If downloads fail with an error
This usually means:
• Damaged App Store cache
• Apple ID mismatch
• App no longer supported
Try:
• Signing out and back into the App Store
• Restarting the Mac
• Checking if the app supports your macOS version
If only some apps won’t download
This usually means:
• App removed by the developer
• App not supported on your macOS version
• Apple ID mismatch
Try:
• Checking the app’s compatibility
• Restarting the Mac
• Reinstalling the app if previously installed
When DIY stops working
You should get on‑site help if:
• Apps refuse to download repeatedly
• App Store errors keep appearing
• macOS reinstall does not fix the issue
• Downloads fail across multiple apps
• You need your data preserved
These issues usually require:
• App Store and system configuration repair
• macOS recovery
• Data‑safe macOS reinstall
• User account repair
• Permissions and system file diagnostics
On‑Site Apple Mac Support – London & South East UK
If your Mac apps are not downloading, Keith Thomas provides an often same‑day on‑site support service across:
• Central London
• West, North, South and East London
• Surrey
• Berkshire
• Hampshire
• Wiltshire
Keith Thomas is a Mac Support Specialist in:
• App download and App Store issues
• macOS configuration repair
• Data‑safe macOS recovery
• macOS reinstall and repair
• iCloud and Apple Account issues
• New Mac setup and migration
• User account and permissions diagnostics
Book on‑site help in London and the South East UK
If your Mac apps are not downloading, Keith Thomas can visit your home or office and get you working again.
Keith Thomas – Apple Mac Support Specialist
Established 2010 – Open 09:30–20:30, 7 Days
Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7