Why Choose Keith Thomas
• 20 years of experience as a Senior Apple Support Specialist at Apple Computer UK HQ.
• Former Apple Computer UK Mac Support Specialist and Apple Authorised Service Provider background.
• Established and Independent since 2010 for on‑site Apple Support Service – no call centres, no outsourcing, no hardware repairs. Over 25,000+ Apple problems resolved. Unique on-site Apple Support Service. backed up with Independent Apple Telephone Support Assistance.
• Trusted by home users, small businesses, and professionals across London and the South East UK.• Clear, honest, software‑only support. No Hardware Repairs. Expert Apple Consultancy Service.
On‑site Apple Mac Support in London and the South East UK
What this page covers
This guide explains the real reasons Mac apps don’t appear in Launchpad, the steps you can try yourself, and when it’s time to get professional on‑site help. It applies to:
• MacBook Air
• MacBook Pro
• iMac
• Mac mini
• Mac Studio
If apps are missing from Launchpad, appear only in Applications, or disappear after installation, this page is for you.
The most common reasons apps don’t show in Launchpad
These are the issues that Keith Thomas identifies most often during on‑site visits:
• App installed outside the Applications folder
• App still inside a disk image (DMG)
• App Store installation errors
• Damaged Launchpad database
• macOS update issues
• Corrupted user account
• App not compatible with Launchpad
Quick checks you can do yourself
These steps solve around 70% of Launchpad‑related issues.
Check 1 – Restart the Mac
A restart refreshes Launchpad and app indexing.
Check 2 – Check the Applications folder
Launchpad only shows apps stored in /Applications.
Check 3 – Reinstall the app
Reinstalling often places it correctly in Applications.
Check 4 – Search for the app
Use Spotlight to confirm the app is installed.
If the app is still inside a DMG
This usually means:
• The app was opened directly from the disk image
• The app was never copied to Applications
Try:
• Opening the DMG again
• Dragging the app into the Applications folder
• Ejecting the DMG afterwards
If the app is in Applications but not in Launchpad
This usually means:
• Launchpad database corruption
• App Store installation glitch
• App stored in a hidden system folder
Try:
• Restarting the Mac
• Reinstalling the app
• Updating macOS
If the app disappears from Launchpad
This usually means:
• App Store download corruption
• macOS indexing issues
• Damaged system files
Try:
• Restarting the Mac
• Reinstalling the app
• Running Disk Utility First Aid
If Launchpad issues affect only one user account
This usually means:
• Corrupted user account
• Damaged Launchpad database
• Permissions issues
Try:
• Testing the app on another user account
• Restarting the Mac
• Reinstalling macOS without erasing data
When DIY stops working
You should get on‑site help if:
• Apps refuse to appear in Launchpad
• Apps disappear after installation
• App Store reinstall does not fix the issue
• Disk Utility shows errors
• You need your data preserved
These issues usually require:
• Launchpad and system configuration repair
• macOS recovery
• Data‑safe macOS reinstall
• User account repair
• Permissions and system file diagnostics
On‑Site Apple Mac Support – London & South East UK
If your Mac apps are not showing in Launchpad, Keith Thomas provides an often same‑day on‑site support service across:
• Central London
• West, North, South and East London
• Surrey
• Berkshire
• Hampshire
• Wiltshire
Keith Thomas is a Mac Support Specialist in:
• Missing app and Launchpad issues
• macOS configuration repair
• Data‑safe macOS recovery
• macOS reinstall and repair
• iCloud and Apple Account issues
• New Mac setup and migration
• User account and permissions diagnostics
Book on‑site help in London and the South East UK
If your Mac apps are not showing in Launchpad, Keith Thomas can visit your home or office and get you working again.
Keith Thomas – Apple Mac Support Specialist
Established 2010 – Open 09:30–20:30, 7 Days
Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7