Why Choose Keith Thomas
• 20 years of experience as a Senior Apple Support Specialist at Apple Computer UK HQ.
• Former Apple Computer UK Mac Support Specialist and Apple Authorised Service Provider background.
• Established and Independent since 2010 for on‑site Apple Support Service – no call centres, no outsourcing, no hardware repairs. Over 25,000+ Apple problems resolved. Unique on-site Apple Support Service. backed up with Independent Apple Telephone Support Assistance.
• Trusted by home users, small businesses, and professionals across London and the South East UK.• Clear, honest, software‑only support. No Hardware Repairs. Expert Apple Consultancy Service.
On‑site Apple Mac Support in London and the South East UK
What this page covers
This guide explains the real reasons AirDrop stops working on a Mac, the steps you can try yourself, and when it’s time to get professional on‑site help. It applies to:
• MacBook Air
• MacBook Pro
• iMac
• Mac mini
• Mac Studio
If AirDrop won’t find devices, won’t send files, keeps failing halfway, or only works sometimes, this page is for you.
The most common reasons AirDrop stops working
These are the issues that Keith Thomas identifies most often during on‑site visits:
• Bluetooth or Wi‑Fi disabled
• Devices too far apart
• AirDrop set to Contacts Only
• iCloud account mismatch
• macOS update issues
• Firewall blocking connections
• Damaged network settings
• Corrupted user account
Quick checks you can do yourself
These steps solve around 70% of AirDrop issues.
Check 1 – Turn Bluetooth off and on
AirDrop requires Bluetooth to detect nearby devices.
Check 2 – Turn Wi‑Fi off and on
AirDrop uses Wi‑Fi to transfer files.
Check 3 – Set AirDrop to “Everyone”
System Settings → General → AirDrop → Everyone for 10 Minutes.
Check 4 – Restart both devices
A restart resets AirDrop and network services.
If AirDrop won’t find the other device
This usually means:
• Bluetooth disabled
• Devices too far apart
• AirDrop visibility restricted
Try:
• Moving devices closer together
• Turning Bluetooth off and on
• Setting AirDrop to Everyone
If AirDrop finds the device but won’t send
This usually means:
• Wi‑Fi interference
• Large file transfer timeout
• Firewall blocking incoming connections
Try:
• Restarting the Mac
• Turning Wi‑Fi off and on
• System Settings → Network → Firewall → Turn off temporarily
If AirDrop works with iPhone but not with another Mac
This usually means:
• iCloud account mismatch
• macOS version conflict
• Bluetooth pairing issue
Try:
• Signing into the same iCloud account
• Restarting both Macs
• Updating macOS
If AirDrop is slow or fails halfway
This usually means:
• Wi‑Fi congestion
• Large file transfer timeout
• Background apps using bandwidth
Try:
• Moving closer to the router
• Closing apps like Zoom, Teams, Dropbox and OneDrive
• Restarting the Mac
If AirDrop issues started after a macOS update
This usually means:
• Network settings reset
• Bluetooth service restart required
• Firewall re‑enabled
Try:
• Restarting the Mac
• Turning Bluetooth and Wi‑Fi off and on
• Updating all apps
If AirDrop works on another user account
This usually means:
• Corrupted user account
• Damaged preferences
• Permissions issues
Try:
• Testing AirDrop on another user account
• Restarting the Mac
• Reinstalling macOS without erasing data
When DIY stops working
You should get on‑site help if:
• AirDrop refuses to detect devices
• AirDrop fails repeatedly
• macOS reinstall does not fix the issue
• AirDrop only works intermittently
• You need your data preserved
These issues usually require:
• AirDrop and network configuration repair
• macOS recovery
• Data‑safe macOS reinstall
• User account repair
• Permissions and system file diagnostics
On‑Site Apple Mac Support – London & South East UK
If AirDrop is not working on your Mac, Keith Thomas provides an often same‑day on‑site support service across:
• Central London
• West, North, South and East London
• Surrey
• Berkshire
• Hampshire
• Wiltshire
Keith Thomas is a Mac Support Specialist in:
• AirDrop and file transfer issues
• macOS configuration repair
• Data‑safe macOS recovery
• macOS reinstall and repair
• iCloud and Apple Account issues
• New Mac setup and migration
• User account and permissions diagnostics
Book on‑site help in London and the South East UK
If AirDrop is not working on your Mac, Keith Thomas can visit your home or office and get you working again.
Keith Thomas – Apple Mac Support Specialist
Established 2010 – Open 09:30–20:30, 7 Days
Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7