Why Choose Keith Thomas
• 20 years of experience as a Senior Apple Support Specialist at Apple Computer UK HQ.
• Former Apple Computer UK Mac Support Specialist and Apple Authorised Service Provider background.
• Established and Independent since 2010 for on‑site Apple Support Service – no call centres, no outsourcing, no hardware repairs. Over 25,000+ Apple problems resolved. Unique on-site Apple Support Service. backed up with Independent Apple Telephone Support Assistance.
• Trusted by home users, small businesses, and professionals across London and the South East UK.• Clear, honest, software‑only support. No Hardware Repairs. Expert Apple Consultancy Service.
On‑site Apple Mac Support in London and the South East UK
What this page covers
This guide explains the real reasons a Mac cannot connect to the internet, the steps you can try yourself, and when it’s time to get professional on‑site help. It applies to:
• MacBook Air
• MacBook Pro
• iMac
• Mac mini
• Mac Studio
If your Mac connects to Wi‑Fi but cannot reach the internet, or shows “No Internet Connection”, this page is for you.
The most common reasons a Mac cannot connect to the internet
These are the issues that Keith Thomas identifies most often during on‑site visits:
• Broadband or router problems
• DNS issues
• Incorrect Wi‑Fi or network settings
• macOS network configuration errors
• VPN or security software blocking the connection
• ISP outages
• Damaged system files
• Router compatibility issues
Quick checks you can do yourself
These steps solve around 60% of internet connection issues.
Check 1 – Restart the Mac
This resets the network adapter and clears temporary issues.
Check 2 – Restart your router
Turn it off for 10 seconds and turn it back on.
Check 3 – Turn Wi‑Fi off and on
Click the Wi‑Fi icon → Turn Wi‑Fi Off → Turn Wi‑Fi On.
Check 4 – Try another website
If one site fails but others load, the issue is not your Mac.
If your Mac connects to Wi‑Fi but shows “No Internet”
This usually means:
• Broadband outage
• DNS problems
• VPN conflicts
Try:
• Restarting the router
• Turning off VPN software
• Restarting the Mac
If your Mac cannot load any websites
This usually means:
• DNS server failure
• Router configuration issues
• macOS network corruption
Try:
• Switching to Cloudflare DNS (1.1.1.1)
• Restarting the router
• Restarting the Mac
If your Mac connects on hotspot but not home Wi‑Fi
This usually means:
• Router compatibility issues
• ISP DNS problems
• Router firmware issues
Try:
• Restarting the router
• Updating router firmware
• Switching DNS provider
When DIY stops working
You should get on‑site help if:
• The Mac won’t connect at all
• Other devices work but your Mac doesn’t
• Internet drops constantly
• macOS reinstall does not fix the issue
These issues usually require:
• Network configuration repair
• macOS recovery
• Data‑safe macOS reinstall
• Router and broadband diagnostics
On‑Site Apple Mac Support – London & South East UK
If your Mac cannot connect to the internet, Keith Thomas provides an often same‑day on‑site support service across:
• Central London
• West, North, South and East London
• Surrey
• Berkshire
• Hampshire
• Wiltshire
Keith Thomas is a Mac Support Specialist in:
• Mac internet and network issues
• macOS network repair
• Data‑safe macOS recovery
• macOS reinstall and repair
• iCloud and Apple Account issues
• New Mac setup and migration
• Router and broadband diagnostics
Book on‑site help in London and the South East UK
If your Mac cannot connect to the internet, Keith Thomas can visit your home or office and get you working again.
Keith Thomas – Apple Mac Support Specialist
Established 2010 – Open 09:30–20:30, 7 Days
Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7