Why Choose Keith Thomas
• 20 years of experience as a Senior Apple Support Specialist at Apple Computer UK HQ.
• Former Apple Computer UK Mac Support Specialist and Apple Authorised Service Provider background.
• Established and Independent since 2010 for on‑site Apple Support Service – no call centres, no outsourcing, no hardware repairs. Over 25,000+ Apple problems resolved. Unique on-site Apple Support Service. backed up with Independent Apple Telephone Support Assistance.
• Trusted by home users, small businesses, and professionals across London and the South East UK.• Clear, honest, software‑only support. No Hardware Repairs. Expert Apple Consultancy Service.
On‑site iPhone and Mac iMessage Support in London and the South East UK
What this page covers
This guide explains the most common reasons why iPhone Messages do not sync with a Mac, the steps you can try yourself, and when it’s time to get professional on‑site help. It applies to:
• iPhone 17 / 17 Pro / 17 Pro Max / iPhone Air
• iPhone 16 / 16 Pro / 16 Pro Max
• iPhone 15 / 15 Pro
• iPhone 14 / 14 Pro
• iPhone 13 / 13 Pro
• iPhone 12 / 12 Pro
• iPhone SE (2nd and 3rd generation)
And all modern Mac computers running macOS Sequoia, Sonoma, Ventura or Monterey.
The most common iMessage syncing problems
These are the issues Keith Thomas sees most often during on‑site visits:
• iPhone Messages not syncing with Mac
• iMessage not syncing across devices
• Mac not receiving iPhone messages
• iPhone not receiving messages sent from Mac
• iMessage stuck on “Waiting for activation”
• Messages in iCloud not updating
• iMessage not syncing after update
• iMessage not syncing because of Apple ID issues
Quick checks you can do yourself
These steps solve around 50% of iMessage syncing issues.
Check 1 – Restart both the iPhone and the Mac
Check 2 – Make sure both devices use the same Apple ID
Check 3 – Turn iMessage off and on
Check 4 – Turn Messages in iCloud off and on
Check 5 – Check Wi‑Fi or mobile data connection
iPhone Messages not syncing with Mac
This usually means:
• Apple ID mismatch
• Messages in iCloud disabled
• iMessage not activated
Try:
• Settings → Messages → Turn iMessage off and on
• Turning on Messages in iCloud on both devices
• Restarting both devices
Mac not receiving iPhone messages
This usually means:
• iMessage not enabled on Mac
• Apple ID not syncing
• Messages in iCloud disabled
Try:
• Messages → Settings → iMessage → Sign in again
• Turning on Messages in iCloud
• Restarting the Mac
iMessage not syncing across devices
This usually means:
• One device not using the same Apple ID
• Messages in iCloud disabled on one device
• iCloud storage full
Try:
• Checking Apple ID on both devices
• Turning on Messages in iCloud
• Freeing iCloud storage
iMessage stuck on “Waiting for activation”
This usually means:
• Network issue
• Apple ID verification issue
• Temporary iOS bug
Try:
• Turning iMessage off and on
• Restarting the iPhone
• Checking Apple ID password
Messages in iCloud not updating
This usually means:
• iCloud storage full
• iCloud sync paused
• Device not plugged in or on Wi‑Fi
Try:
• Freeing iCloud storage
• Leaving the device plugged in overnight
• Restarting both devices
iMessage not syncing after update
This usually means:
• iMessage settings reset
• Apple ID re‑authentication required
• Temporary iOS or macOS bug
Try:
• Signing out and back into Apple ID
• Restarting both devices
• Turning Messages in iCloud off and on
When DIY stops working
You should get on‑site help if:
• Messages will not sync at all
• Messages sync on one device but not the other
• iMessage activation keeps failing
• Syncing stopped after an update
These issues usually require:
• iMessage and Apple ID configuration repair
• iCloud Messages database repair
• Mac and iPhone sync diagnostics
• Network and Wi‑Fi optimisation
On‑Site iPhone & Mac Support – London & South East UK
If your iPhone Messages are not syncing with your Mac, Keith Thomas provides an often same‑day on‑site support service across:
• Central London
• West, North, South and East London
• Surrey
• Berkshire
• Hampshire
• Wiltshire
Keith Thomas is an Apple Support Specialist in:
• iMessage and Messages in iCloud issues
• Apple ID and iCloud configuration
• Mac and iPhone syncing problems
• Wi‑Fi and network troubleshooting
Book on‑site help in London and the South East UK
If your iPhone Messages are not syncing with your Mac, Keith Thomas can visit your home or office and get everything working again.
Keith Thomas – Apple Support Specialist
Established 2010 – Open 09:30–20:30, 7 Days
Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7