Why Choose Keith Thomas
• 20 years of experience as a Senior Apple Support Specialist at Apple Computer UK HQ.
• Former Apple Computer UK Mac Support Specialist and Apple Authorised Service Provider background.
• Established and Independent since 2010 for on‑site Apple Support Service – no call centres, no outsourcing, no hardware repairs. Over 25,000+ Apple problems resolved. Unique on-site Apple Support Service. backed up with Independent Apple Telephone Support Assistance.
• Trusted by home users, small businesses, and professionals across London and the South East UK.• Clear, honest, software‑only support. No Hardware Repairs. Expert Apple Consultancy Service.
On‑site iPhone and App Store Support in London and the South East UK
What this page covers
This guide explains the most common reasons why an iPhone cannot download apps from the App Store, the steps you can try yourself, and when it’s time to get professional on‑site help. It applies to:
• iPhone 17 / 17 Pro / 17 Pro Max / iPhone Air
• iPhone 16 / 16 Pro / 16 Pro Max
• iPhone 15 / 15 Pro
• iPhone 14 / 14 Pro
• iPhone 13 / 13 Pro
• iPhone 12 / 12 Pro
• iPhone SE (2nd and 3rd generation)
And all iOS versions including iOS 17, iOS 18 and the latest iOS releases.
The most common App Store download problems
These are the issues Keith Thomas sees most often during on‑site visits:
• iPhone cannot download apps
• Apps stuck on “Waiting…”
• Apps stuck on “Loading…”
• Apps stuck on “Installing…”
• App Store not working
• App Store says “Verification Required”
• iPhone cannot download apps after update
• iPhone cannot download apps on mobile data
• iPhone cannot download apps due to storage
Quick checks you can do yourself
These steps solve around 50% of App Store issues.
Check 1 – Restart the iPhone
Check 2 – Turn Airplane Mode off and on
Check 3 – Check Wi‑Fi or mobile data is working
Check 4 – Turn off Low Power Mode
Check 5 – Make sure you are signed in to your Apple Account
iPhone cannot download apps
This usually means:
• Network connection issue
• Apple Account not fully signed in
• App Store server delay
Try:
• Restarting the iPhone
• Signing out and back into your Apple Account
• Switching between Wi‑Fi and mobile data
Apps stuck on “Waiting…” or “Loading…”
This usually means:
• Weak Wi‑Fi or mobile data
• App Store queue delay
• iOS background process stuck
Try:
• Pausing and resuming the download
• Restarting the iPhone
• Switching to mobile data
App Store says “Verification Required”
This usually means:
• Payment method issue
• Billing address mismatch
• Apple Account security check
Try:
• Updating your payment method
• Checking your billing address
• Restarting the iPhone
iPhone cannot download apps after update
This usually means:
• App Store settings reset during update
• Apple Account re‑authentication required
• Temporary iOS bug
Try:
• Signing out and back into your Apple Account
• Restarting the iPhone
• Updating to the latest iOS version
iPhone cannot download apps on mobile data
This usually means:
• Mobile data disabled for App Store
• Data saver mode enabled
• Network restriction
Try:
• Settings → App Store → Turn on Mobile Data
• Turning off Low Data Mode
• Restarting the iPhone
iPhone cannot download apps due to storage
This usually means:
• Storage too low
• System Data too large
• Large app caches
Try:
• Offloading unused apps
• Clearing Messages attachments
• Restarting the iPhone
When DIY stops working
You should get on‑site help if:
• Apps will not download at all
• App Store keeps asking for verification
• Apps stuck on Waiting or Loading
• App downloads work on another device but not your iPhone
These issues usually require:
• App Store and Apple Account configuration repair
• Network and Wi‑Fi diagnostics
• iPhone storage and System Data optimisation
• iPhone configuration repair
On‑Site iPhone Support – London & South East UK
If your iPhone cannot download apps from the App Store, Keith Thomas provides an often same‑day on‑site support service across:
• Central London
• West, North, South and East London
• Surrey
• Berkshire
• Hampshire
• Wiltshire
Keith Thomas is an Apple Support Specialist in:
• App Store and Apple Account issues
• iPhone network and Wi‑Fi troubleshooting
• iPhone storage and System Data optimisation
• iPhone configuration and repair
Book on‑site help in London and the South East UK
If your iPhone cannot download apps, Keith Thomas can visit your home or office and get everything working again.
Keith Thomas – Apple Support Specialist
Established 2010 – Open 09:30–20:30, 7 Days
Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7