Why Choose Keith Thomas
• 20 years of experience as a Senior Apple Support Specialist at Apple Computer UK HQ.
• Former Apple Computer UK Mac Support Specialist and Apple Authorised Service Provider background.
• Established and Independent since 2010 for on‑site Apple Support Service – no call centres, no outsourcing, no hardware repairs. Over 25,000+ Apple problems resolved. Unique on-site Apple Support Service. backed up with Independent Apple Telephone Support Assistance.
• Trusted by home users, small businesses, and professionals across London and the South East UK.• Clear, honest, software‑only support. No Hardware Repairs. Expert Apple Consultancy Service.
On‑site iPhone iOS Update Support in London and the South East UK
What this page covers
This guide explains the most common reasons why an iPhone cannot update to the latest iOS version, the steps you can try yourself, and when it’s time to get professional on‑site help. It applies to:
• iPhone 17 / 17 Pro / 17 Pro Max / iPhone Air
• iPhone 16 / 16 Pro / 16 Pro Max
• iPhone 15 / 15 Pro
• iPhone 14 / 14 Pro
• iPhone 13 / 13 Pro
• iPhone 12 / 12 Pro
• iPhone SE (2nd and 3rd generation)
And all iOS versions including iOS 17, iOS 18 and the latest iOS releases.
The most common iOS update problems
These are the issues Keith Thomas sees most often during on‑site visits:
• iPhone cannot update to the latest iOS version
• iPhone stuck on “Preparing Update”
• iPhone stuck on “Verifying Update”
• iPhone stuck on “Update Requested”
• iPhone update fails repeatedly
• iPhone update fails due to storage
• iPhone update fails due to Wi‑Fi
• iPhone update fails after restore
• iPhone update fails due to Apple Account
• iPhone update fails due to System Data
Quick checks you can do yourself
These steps solve around 40% of update issues.
Check 1 – Restart the iPhone
Check 2 – Connect to a reliable Wi‑Fi network
Check 3 – Charge the iPhone to at least 50%
Check 4 – Make sure you are signed in to your Apple Account
Check 5 – Check iPhone storage
iPhone cannot update to the latest iOS version
This usually means:
• Wi‑Fi connection issue
• Apple Account not fully signed in
• iOS update file corrupted
Try:
• Restarting the iPhone
• Connecting to a different Wi‑Fi network
• Signing in to your Apple Account again
iPhone stuck on “Preparing Update”
This usually means:
• Slow Wi‑Fi
• Large update file
• iOS background process delay
Try:
• Restarting the iPhone
• Switching to a different Wi‑Fi network
• Leaving the iPhone plugged in
iPhone stuck on “Verifying Update”
This usually means:
• Apple’s update servers are busy
• Wi‑Fi connection issue
• iOS verification delay
Try:
• Waiting 5–10 minutes
• Restarting the iPhone
• Connecting to a different Wi‑Fi network
iPhone stuck on “Update Requested”
This usually means:
• Apple’s update servers are busy
• Wi‑Fi connection issue
• iOS update queue delay
Try:
• Restarting the iPhone
• Switching to a different Wi‑Fi network
• Trying the update again
iPhone update fails due to storage
This usually means:
• Not enough free space
• System Data too large
• iCloud Photos downloading originals
Try:
• Freeing storage space
• Turning on “Optimise iPhone Storage”
• Restarting the iPhone
iPhone update fails after restore
This usually means:
• iOS version mismatch
• Temporary iOS bug
• Apple Account re‑authentication required
Try:
• Updating to the latest iOS version
• Signing in to your Apple Account again
• Restarting the iPhone
When DIY stops working
You should get on‑site help if:
• The iPhone will not update at all
• The update fails repeatedly
• The update gets stuck on Preparing or Verifying
• The update works on another device but not your iPhone
These issues usually require:
• iPhone iOS update and configuration repair
• Apple Account and activation diagnostics
• Wi‑Fi and network troubleshooting
• iPhone storage and System Data optimisation
On‑Site iPhone Support – London & South East UK
If your iPhone cannot update to the latest iOS version, Keith Thomas provides an often same‑day on‑site support service across:
• Central London
• West, North, South and East London
• Surrey
• Berkshire
• Hampshire
• Wiltshire
Keith Thomas is an Apple Support Specialist in:
• iPhone iOS update issues
• Apple Account and activation troubleshooting
• Wi‑Fi and network diagnostics
• iPhone configuration and repair
Book on‑site help in London and the South East UK
If your iPhone cannot update to the latest iOS version, Keith Thomas can visit your home or office and get everything working again.
Keith Thomas – Apple Support Specialist
Established 2010 – Open 09:30–20:30, 7 Days
Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7