Keith Thomas provides on-site Apple Help for home users and small businesses across London and the South East UK. Telephone: 07800 940756. Open 09:30 am – 20:30 pm, 7 Days a Week. Established 2010.

On‑site Apple Mac help in London when you cannot get an Apple Store appointment

Many Apple users try to book an Apple Store or Genius Bar appointment but find that no slots are available, same‑day help is not offered, or the Apple Store cannot assist with the software problem they are experiencing. Apple Retail Stores do not provide help with Google Gmail accounts, Microsoft 365 accounts, detailed Apple Mail configuration, iCloud syncing issues, Apple Account problems or in‑depth Apple Mac software support beyond macOS reinstallation.

Keith Thomas provides independent, on‑site Apple Mac help across London and the South East UK for home users and small businesses who need calm, clear assistance before or after an Apple Store appointment — or when an appointment is not available.

Who is Keith Thomas?

Keith Thomas is an independent Apple Mac computer specialist with over twenty years of experience supporting home users, professionals and small businesses. Keith previously worked at Apple Computer UK and now provides expert, patient, one‑to‑one Apple Mac computer help at your home or at your office. Keith Thomas offers a unique independent Apple Mac support service for Apple Retail Store customers who need additional help outside the Apple Store environment.

Independent Apple Help at Home or at Work for Apple Retail Store customers

Apple Retail Stores do not offer home visits, workplace visits or one‑to‑one software assistance. Keith Thomas provides a unique Apple Help at Home and Apple Help at Work service across London and the South East UK, offering patient, professional on‑site Apple Mac computer support when the Apple Store is busy, when an appointment cannot be booked, or when further independent help is needed at home or at the office.

Urgent same‑day Apple Mac help when Apple Store appointments are unavailable

Apple Store appointments are often fully booked or not offered at the time help is needed. Home users and small businesses frequently require urgent same‑day assistance with software, settings, accounts or everyday Apple Mac use. Independent on‑site Apple Mac help provides calm, clear guidance using the Apple Mac computer already in place, delivered at home or in a small business setting.

Problems Apple Retail Stores might not help with

Apple Retail Stores do not provide help with many everyday Apple Mac software problems. Keith Thomas provides independent assistance with issues Apple Stores do not support, including:

• Google Gmail accounts
• Microsoft 365 accounts
• Outlook for Mac
• Apple Mail setup for Gmail, Outlook and Microsoft 365
• iCloud syncing
• Apple Account settings and duplicate Apple Accounts
• macOS software behaviour
• Wi‑Fi and home network issues
• Printer setup help
• Smart home device setup
• File organisation in macOS Finder
• Backup checks and Apple Mac data recovery assistance
• Software updates across all Apple Mac computers
• Personal one‑to‑one Apple Mac computer training for Microsoft 365 and Gmail

On‑site Apple Mac help for customers visiting Apple Store Covent Garden, Regent Street, Brompton Road and Battersea Power Station

Many Apple Store customers require additional help at home before or after their visit. Keith Thomas provides independent, on‑site Apple Mac help for customers visiting Apple Store Covent Garden, Apple Store Regent Street, Apple Store Brompton Road Knightsbridge and Apple Store Battersea Power Station, offering calm, clear assistance using the Apple Mac computer already in place.

Independent Apple Mac telephone help for Apple Retail Store customers

Some Apple Retail Store customers prefer telephone help instead of visiting an Apple Store. Keith Thomas provides independent Apple Mac telephone support for home users and small businesses across London and the South East UK who need clear guidance with software, settings, accounts or everyday Apple Mac use.

Telephone support is also available for Apple Retail Store customers across the UK who are outside London and the South East UK. Keith Thomas can provide independent Apple Mac telephone help if you have questions about macOS, need guidance on how to fix a software issue, need help completing a task on your Apple Mac computer, or require a quick Apple Mac computer health check, security overview or Apple Account setup check.

On‑site Apple Mac training for past and current versions of macOS

Keith Thomas provides patient, one‑to‑one Apple Mac training at home or at work for past and current versions of macOS, including macOS Tahoe, macOS Sequoia, macOS Sonoma, macOS Ventura and macOS Monterey. Training will also be available for macOS Golden Gate when it is released in Fall 2026. On‑site training helps users understand macOS features, settings, applications and everyday Apple Mac use in a calm and organised manner.

Professional on‑site Apple Mac computer support across London and the South East UK

Keith Thomas provides professional, patient, in‑person Apple Mac computer support for home users and small businesses across London and the South East UK. This includes software help, setup assistance, account support, macOS training and general Apple Mac guidance delivered at home or at work.

Pricing for On‑Site Apple Help

On‑site Apple Help is charged at £135.00 for the first hour and £95.00 for each further additional hour. VAT is not added or charged.

There are No Hardware Repairs and No Call‑out fees.

All on‑site visits are paid on-site by bank transfer or contactless card to cover travel and the first hour of service.

A No Fix, No Charge service is not available.

Pricing for Independent Apple Telephone Help

Apple Telephone Help is charged at £1.35 per minute, with no minimum charge and paid via bank transfer.

The service provides personal assistance with Apple Mac computers.

Keith Thomas – Independent Apple Support Specialist with Experience at Apple UK

Apple UK experience at Apple Computer UK HQ Head Office
Over 21 years of Apple knowledge and Apple IT support experience
Established and Independent since 2010 for on‑site Apple help service
Over 30,000+ Apple and Apple Mac computer problems resolved
Apple Mac Computer Expert and Apple IT Support Specialist
Trusted by Apple home users, small businesses, and Apple Retail Store customers
Same‑day and urgent on‑site Apple IT support appointments available
Apple Mac and Apple issues and problems resolved quickly and in person
Independent Apple IT support — no call centres, no outsourcing, software‑only support

Contact: Keith Thomas by Telephone: 07800 940756 or by Text Message to: 07800 940756, or simply complete an online website contact form 24/7

Apple Disclaimer
Keith Thomas is an independent Apple Mac computer software support specialist. Keith Thomas is not affiliated with Apple Inc. Services are provided for software support only and does not include hardware repairs or Apple‑authorised servicing.

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On‑site Apple Mac help in London before or after your Apple Store appointment