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iCloud Help in London – Setup, Syncing, Backup & Password Support

Important: This website is not affiliated with Apple Inc. I offer independent iCloud support for iPhone, iPad and Mac users in London. For Apple’s official support, visit support.apple.com/icloud.

I’m Keith Thomas, an Apple iCloud support specialist who has helped hundreds of Apple users across London understand, secure and make the most of their iCloud accounts. Whether you’re setting up iCloud for the first time, syncing data across devices, or learning how to use the iCloud Passwords app — I provide clear, personal support that Apple’s own support channels often can’t match.

Searching for iCloud help near me? I offer professional Apple support at your home or office, with no call centres, scripts, or Genius Bar queues.

Call 07800 940756 or get in touch online.

What I Can Help You With

Setting up iCloud on new Apple devices
Syncing Contacts, Calendars, Notes and Photos across devices
Using iCloud Drive, Desktop & Documents on Mac
Managing iCloud storage and backups
Training on the iCloud Passwords app (Mac & iPhone)
Family Sharing setup and troubleshooting
Explaining how iCloud sync works — and fixing it when it doesn’t
Helping you understand what’s backed up — and what isn’t
Support for Apple devices from 2020 onwards
No hardware repairs or Apple ID recovery

Real iCloud Help from Real People

“Keith Thomas visited my home near the Apple Store in Covent Garden to help me with my Apple iCloud account. He explained how iCloud works, showed me how to back up my iPhone, and helped me understand iCloud Contacts and Calendars across all my devices. He also taught me how to use iCloud Drive and the Desktop/Documents feature on my Mac — absolute genius!”

— David L., WC2

“I’d spent days trying to get my iCloud Photos and Contacts to sync between my Mac and iPhone. Apple support kept sending me in circles. Keith visited my flat near Sloane Square, spotted the issue immediately, and had everything working in under an hour. He even helped me securely merge two accounts — something Apple didn’t offer to do. Calm, clear, and honestly a lifesaver.”

— Catherine M., SW1

“I needed help understanding the Apple iCloud system at my office in Canary Wharf. My IT department couldn’t fully assist — I use Microsoft Exchange for work, iCloud for personal use, and Gmail too. My contacts, calendars and notes were all out of sync.

I tried John Lewis and Curry’s in Canary Wharf, but they couldn’t resolve it. A colleague at Morgan Stanley recommended Keith Thomas, who had helped them with onsite Apple Support in Central London.

Keith was brilliant — he fixed the syncing issues and provided Apple Mac training so I could confidently use my MacBook Pro. Highly recommended.”

— Canary Wharf client, London

Need Broader Apple Support?

I also help with Mac, iPhone and iPad setup, syncing, training and troubleshooting. See my Apple Help London page for full details.

Apple vs Independent iCloud Support – What’s the Difference?

Feature	Apple Support	Keith Thomas
iCloud setup help	Limited	Step-by-step guidance
Syncing issues	Script-based	Tailored troubleshooting
Password app training	No	Yes – Mac & iPhone
Onsite visits	No	Yes – across London
Support line	Call centre	Direct to me
Apple ID recovery	Yes	No – Apple-only

Frequently Asked Questions

Do you work for Apple?: No — I’m not affiliated with Apple Inc. I provide independent support for Apple users in London.
Can you recover my Apple ID?: No — Apple ID recovery is handled directly by Apple. I can guide you through the process, but I don’t have access to Apple’s internal systems.
Can you help me understand how iCloud works?: Yes — I specialise in explaining iCloud in plain English, including syncing, storage, and how it connects your devices.
Do you offer onsite iCloud support?: Yes — I visit homes and offices across London and offer direct help without scripts or queues.
Can you help with the iCloud Passwords app?: Absolutely — I offer training on how to use Apple’s iCloud Passwords app across Mac and iPhone.
Do you support older Apple devices?: I focus on Apple devices from 2020 onwards, but I can advise on whether an upgrade would improve your iCloud experience.
Do you offer telephone support?: Yes — I provide direct iCloud support by phone. No call centres, no scripts — just real help.

Still Need Help with iCloud?

If you’re stuck with syncing, storage, or just don’t understand how iCloud works — I’m here to help. I’ll explain it clearly, set it up properly, and make sure it works the way you need it to.