Why Choose Keith Thomas
• 20 years of experience as a Senior Apple Support Specialist at Apple Computer UK.
• Former Apple Computer UK Mac Support Specialist and Apple Authorised Service Provider background.
• Independent since 2010 for on‑site Apple Support Service – no call centres, no outsourcing.
• Trusted by home users, small businesses, and professionals across London and the South East UK.• Clear, honest, software‑only support. No Hardware Repairs. Expert Apple Consultancy Service.
On‑site iPhone and Mac Support in London and the South East UK
What this page covers
This guide explains the most common reasons why an iPhone hotspot will not work on a Mac, the steps you can try yourself, and when it’s time to get professional on‑site help. It applies to:
• iPhone 17 / 17 Pro / 17 Pro Max / iPhone Air
• iPhone 16 / 16 Pro / 16 Pro Max
• iPhone 15 / 15 Pro
• iPhone 14 / 14 Pro
• iPhone 13 / 13 Pro
• iPhone 12 / 12 Pro
• iPhone SE (2nd and 3rd generation)
And all modern Mac computers running macOS Sequoia, Sonoma, Ventura or Monterey.
The most common iPhone hotspot problems
These are the issues Keith Thomas sees most often during on‑site visits:
• iPhone hotspot not working on Mac
• Mac cannot see iPhone hotspot
• iPhone hotspot keeps disconnecting
• iPhone hotspot slow or unstable
• iPhone hotspot not working after update
• iPhone hotspot says “No Internet Connection”
• iPhone hotspot works on other devices but not Mac
• Mac connects but cannot browse
• iPhone hotspot not working with VPN
Quick checks you can do yourself
These steps solve around 50% of hotspot issues.
Check 1 – Turn hotspot off and on
Check 2 – Restart the iPhone
Check 3 – Restart the Mac
Check 4 – Turn off Low Power Mode
Check 5 – Turn off VPN on iPhone and Mac
iPhone hotspot not working on Mac
This usually means:
• Hotspot disabled by carrier settings
• iCloud syncing issue affecting Instant Hotspot
• Mac Wi‑Fi conflict
Try:
• Turning hotspot off and on
• Restarting both devices
• Connecting manually via Wi‑Fi menu
Mac cannot see iPhone hotspot
This usually means:
• Instant Hotspot not working
• iCloud account mismatch
• Wi‑Fi scanning issue
Try:
• Turning Wi‑Fi off and on
• Signing out and back into iCloud
• Restarting the iPhone
iPhone hotspot keeps disconnecting
This usually means:
• Auto‑Lock turning off hotspot
• Low Power Mode enabled
• Weak mobile signal
Try:
• Setting Auto‑Lock to “Never” temporarily
• Turning off Low Power Mode
• Moving to an area with better signal
iPhone hotspot slow or unstable
This usually means:
• Weak 4G/5G signal
• Network congestion
• VPN slowing the connection
Try:
• Turning off VPN
• Moving to a window or open area
• Restarting the iPhone
iPhone hotspot not working after update
This usually means:
• Carrier settings reset
• iOS hotspot bug
• Network settings corruption
Try:
• Resetting network settings
• Updating carrier settings
• Restarting both devices
iPhone hotspot says “No Internet Connection”
This usually means:
• Mobile data issue
• Carrier outage
• Data plan restrictions
Try:
• Turning mobile data off and on
• Restarting the iPhone
• Checking with your mobile provider
When DIY stops working
You should get on‑site help if:
• The Mac cannot see the hotspot at all
• Hotspot keeps disconnecting
• Hotspot works on other devices but not Mac
• Hotspot stopped working after an update
These issues usually require:
• iPhone and Mac network configuration repair
• iCloud and Instant Hotspot diagnostics
• Carrier settings checks
• Wi‑Fi and Bluetooth optimisation
On‑Site iPhone & Mac Support – London & South East UK
If your iPhone hotspot is not working on your Mac, Keith Thomas provides an often same‑day on‑site support service across:
• Central London
• West, North, South and East London
• Surrey
• Berkshire
• Hampshire
• Wiltshire
Keith Thomas is an Apple Support Specialist in:
• iPhone hotspot and tethering issues
• iCloud and Instant Hotspot problems
• Mac Wi‑Fi and network configuration
• Mobile data and carrier settings issues
Book on‑site help in London and the South East UK
If your iPhone hotspot is not working on your Mac, Keith Thomas can visit your home or office and get everything working again.
Keith Thomas – Apple Support Specialist
Established 2010 – Open 09:30–20:30, 7 Days
Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7