iCloud Help London — Sync, Login & Backup Issues Fixed by Keith Thomas
Many London Mac, iPhone and iPad users face iCloud problems that Apple Store staff often won’t resolve — from sync failures and login loops to backups that never complete. Keith Thomas provides direct, in-person Apple support across London, fixing iCloud issues quickly and securely without hardware repairs or remote sessions.
Top iCloud Support Issues in 2025
• iCloud login problems (Apple ID locked, two-factor authentication failures)
• iCloud not syncing (Mail, Calendar, Contacts)
• iCloud backup not working
• iCloud storage full
• iCloud Photos not uploading
• iCloud Drive not working
• iCloud contacts missing after update
• iCloud calendar not syncing
• iCloud message sync paused
• iCloud SMTP server offline
• iCloud stuck on verifying
• iCloud keeps asking for password
• iCloud greyed out in settings
• iCloud email not sending
• iCloud not restoring from backup
Keith Thomas provides expert help for every iCloud service, including:
All iCloud Services Covered
• iCloud Photos — syncing and storage across devices
• iCloud Drive — files and folders accessible on Mac, iOS, Windows and web
• iCloud Backup and Restore — for iPhone, iPad and Mac
• iCloud Keychain — passwords and secure information sync
• iCloud Mail, Contacts and Calendar — cross-device synchronisation
• iCloud+ features — Private Relay, Hide My Email, custom domains
• Shared Photo Library — multi-user photo sharing
• Find My — device location and activation lock
• iCloud Tabs — Safari tab sync
• iCloud Passwords — Windows integration
iCloud System Requirements for macOS and iOS
Some iCloud features require specific operating system versions. Keith Thomas ensures your devices meet the requirements and are configured correctly.
Minimum requirements for iCloud:
• iOS 11 or later on iPhone or iPad
• macOS High Sierra 10.13 or later on Mac
• Windows 10 or later with iCloud for Windows
Feature-specific requirements:
• Shared Photo Library — iOS 16.1 / macOS Ventura 13
• iCloud+ features — iOS 15 / macOS Monterey 12
• iCloud Drive folder sharing — iOS 13.4 / macOS Catalina 10.15.4
If your Mac or iPhone cannot update to the required version, Keith Thomas provides on-site migration and setup to keep iCloud working.
Causes of iCloud Problems
Common triggers include:
• macOS or iOS updates
• Apple ID conflicts
• iCloud server outages
• Incorrect settings or permissions
How Keith Thomas Fixes iCloud Issues — On-Site, Same Day
• Direct, in-person help across London
• No Apple Store queues
• No hardware repairs
• Software-only troubleshooting for Mac, iPhone and iPad
• Over 25,000 Apple problems resolved since 2010
London iCloud Support Client Experience
When a Knightsbridge client’s new iPhone and MacBook Air would not connect to iCloud, the Apple Store Genius Bar could only offer 15 minutes of help before referring them to Apple’s telephone support. After a frustrating call, they booked an on-site visit with Keith Thomas. Within the hour, Keith recovered the client’s email address, enabled password recovery, secured the iCloud account, and completed the full device setup — all at their apartment near Brompton Road.
On-Site Apple Services for iCloud and macOS
• On-site Apple Mac computer support — including iCloud sync and backup troubleshooting
• iMac and MacBook setup with secure iCloud integration
• Apple iCloud account review and security hardening
• Apple Mac computer installation and migration (Intel to Apple Silicon)
• Apple Mac computer training — including iCloud Photos, Drive and Passwords
• Independent Genius Bar alternative — Apple Help at Home service
• On-site macOS upgrades with iCloud compatibility checks
• Apple macOS telephone support for urgent issues
• Remote Mac support for software configuration (where appropriate)
• Apple expert and specialist services for complex iCloud problems
iCloud Support Areas Covered Across London
Keith Thomas provides on-site iCloud support in Covent Garden, Regent Street, Battersea, Canary Wharf, Knightsbridge, Hampstead, Clapham, Wimbledon, Richmond Upon Thames and Kingston Upon Thames.
FAQs — iCloud Help vs Apple Support
Can I contact Apple iCloud support directly?
Yes — visit Apple’s official support page.
Is Keith affiliated with Apple?
No — Keith Thomas is an independent Apple specialist.
Can Keith recover my Apple ID?
No — but he can guide you through Apple’s official recovery process.
Does Keith offer remote support?
No — on-site only.
Can Keith fix iCloud SMTP errors?
Yes — software troubleshooting for Apple Mail and iCloud SMTP issues.
Contact Keith Thomas
Telephone: 07800 940756
Contact form: keiththomas.co.uk/contact-us
Text: 07800 940756 between 09:30 and 20:30 daily
Disclaimer:
keiththomas.co.uk is an independent Apple consultancy and is not affiliated with Apple Inc. or its subsidiaries. All services are provided by Keith Thomas under the brand keiththomas.co.uk, without authorisation from or endorsement by Apple. “Apple”, “Mac”, “iPhone”, “iPad”, “Apple Store” and associated logos are trademarks of Apple Inc., registered in the U.S. and other countries. Any reference to Apple Store locations is for geographic service clarity only. Diagnostic, support and workflow solutions offered through this site are provided independently and do not represent Apple-authorised service.
Need Apple Help in London?
Keith Thomas is often based near Regent Street and Covent Garden, and can quickly travel to most parts of London. I offer calm, expert Apple support at your home or office—available for urgent, same-day, next-day, or advance appointments. I cover all areas of London and the City of London, including Chelsea, Knightsbridge, Mayfair, Oxford Street, Canary Wharf, and Islington.
Remote Apple FaceTime Video Consultations may be available when my schedule allows.
How to Contact Keith Thomas
This is a paid service. I do not offer free technical support.
Please complete my website Contact Form — it includes pricing and helps me understand your location and support needs. I always reply by email first.
Contact Keith Thomas Form
For Urgent Apple Support
Telephone: 07800 940 756
SMS Text Message: You can also send a text to 07800 940 756 — please include your postcode or location so I know whether on-site support is possible.
Opening hours: 09:30 am – 20:30 pm, 7 days a week
If I’m busy or with a client, you’ll be asked to complete the Contact Form so I can reply properly by email.
Apple Disclaimer
keiththomas.co.uk is an independent Apple consultancy and is not affiliated with Apple Inc. or its subsidiaries. All services are provided by Keith Thomas under the brand keiththomas.co.uk, without authorisation from or endorsement by Apple. “Apple”, “Mac”, “iPhone”, “iPad”, “Apple Store” and associated logos are trademarks of Apple Inc., registered in the U.S. and other countries. Any reference to Apple Store locations is for geographic service clarity only. Diagnostic, support, and workflow solutions offered through this site are provided independently and do not represent Apple-authorised service.