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If you cannot send or receive Emails on Mac

Get Help if you cannot send or receive emails on Mac.

If you use either Apple Mac Mail or you use Microsoft Outlook for Mac and you cannot send or receive email messages then a few troubleshooting tasks need to be done.

Troubleshooting Apple Mac Mail not sending or receiving emails.

  • Make sure that your Apple Mac computer is on the internet by using Mac OS Safari to make sure website pages are working ok.
  • Make sure that Apple Mac Mail is online.
  • Use the Apple Mac Mail Connection Doctor.
  • Remove any unsend email messages from the Outbox.
  • If you have an iMAP email account or you have a Microsoft Exchange Account, or Gmail, Outlook.com
  • Make sure that you can login to your email account online.
  • If the Apple Mac Mail Windows connection Doctor is showing a red dot against your email account:-
  • Then this will need to be resolved before Apple Mac Mail will send or receive email messages.

Usually this will be either incorrect settings for the email account, or the incoming or the SMTP password is incorrect.

Sometimes if either third party macOS security software is installed or a Apple Mac computer had Mac Malware this can stop either Apple Mac Mail or Microsoft Outlook for Mac from working correctly.

If you get a popup window in Apple Mac Mail or in Outlook when sending a email message.

Before sending a new email, verify that the email address is correct. Apple Mac Mail and Microsoft Outlook will send you an error report email if the email address was rejected.

Other ways to troubleshoot Apple Mac Mail and Microsoft Outlook for Mac.

One possible solution for Apple Mac Mail or Microsoft Outlook for Mac Mail issues is to delete and re-add the email account. This method can work for iMAP and Microsoft Exchange email accounts, but not for POP accounts. Deleting a POP account will cause email messages to be lost, unless you have a copy or a backup of them on your Apple Mac Computer.

Where can I get Help if I cannot send or receive emails on my Apple Mac Computer?

Keith Thomas Apple Support Specialist Logo

If you have trouble sending or receiving emails on your Apple Mac Computer, you can get help from Keith Thomas. He is a specialist in Apple Mac Mail and Microsoft Outlook for Mac. He can help you access your email messages or fix the problem that prevents you from sending or receiving emails on your Apple Mac Computer.