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Apple iOS & macOS Upgrade Help – Remote & On‑Site Support

Apple iOS & macOS Upgrade Help – Remote & On‑Site Support

Upgrading to iOS 26 on your iPhone 17 or iPhone Air, or macOS Tahoe on your Mac, should be exciting – not stressful. I’m Keith Thomas, an independent Apple support specialist with over 25,000 cases resolved, trained directly through Apple UK. I provide paid remote Apple support UK‑wide and on‑site help in London & Surrey for upgrade preparation, troubleshooting, and post‑update optimisation. No free advice line – all work is booked as a paid session.

Common iOS & macOS Problems I Fix

  • Email setup & troubleshooting – Apple Mail, Gmail, BT Mail, Outlook, Microsoft 365
  • Apple Passwords & Apple Account security – Passkeys, two‑factor authentication, account recovery
  • iPhone data transfers – moving data from old iPhones or Android devices to iPhone 17 or iPhone Air
  • macOS migrations – moving data, apps, and settings to a new Mac or after a clean install
  • iCloud syncing issues – photos, contacts, calendars not updating across devices
  • File & document access problems – OneDrive, Dropbox, Google Drive integration with macOS
  • Calendar & contact syncing – fixing cross‑platform sync between Apple, Google, and Microsoft
  • Post‑upgrade slowdowns or app crashes – diagnosing and fixing performance issues

iOS Upgrade Help

From iOS 26 to future releases, I help you prepare your iPhone or iPad for a smooth upgrade. This includes full backups, ensuring app compatibility, and configuring privacy settings. I also offer same‑day iPhone 17 and iPhone Air setup, including data transfer, Apple Account security, and Passkeys.

macOS Upgrade Help

Upgrading to macOS Tahoe or the next macOS release? I ensure your Mac is ready, your data is safe, and your apps will work post‑upgrade. For compatibility details, see my macOS Tahoe System Requirements page. If you’re in London, see my macOS Tahoe London page for on‑site support.

Remote Support UK‑Wide

I provide secure, paid remote Apple support sessions via telephone or Zoom. Perfect for urgent upgrade issues, email configuration, or iCloud troubleshooting without the need for a home visit.

On‑Site Support in London & Surrey

For clients in London and Surrey, I offer same‑day in‑person Apple support. Ideal for complex upgrades, multi‑device setups, or privacy‑sensitive work that can’t be done remotely.

About Keith Thomas

I’m an independent Apple support specialist serving London, Surrey, and beyond. With over 25,000 Apple support cases resolved and direct Apple UK training, I deliver urgent, accurate, and privacy‑first service. Every appointment is handled personally – no outsourcing, no junior staff, no walk‑in location.

iOS and MacOS Frequently Asked Questions by Keith Thomas

Can you help me set up BT Mail on my iPhone after upgrading to iOS 26?

Yes – Keith Thomas provides a paid remote and on‑site support to correctly configure BT Mail on iPhone, iPad, and Mac, including updating SMTP settings after password changes.

Who can fix Gmail not working in Apple Mail on macOS Tahoe?

Keith Thomas can troubleshoot Gmail sync issues in Apple Mail, including IMAP settings, authentication errors, and post‑upgrade compatibility problems.

Do you offer paid iPhone data transfer help in Surrey & London?

Yes – Keith Thomas provides a same‑day, in‑person iPhone data transfer services in Surrey and London, ensuring your photos, contacts, and apps move safely to your new device.

Can you migrate my old Mac to a new MacBook running macOS Tahoe?

Yes – I handle complete macOS migrations, moving your files, apps, and settings to your new Mac without data loss or downtime.

Where can I get help with my new iPhone Air phone in London?

Keith Thomas is an Apple iPhone Air Support Specialist that can help with an Apple iPhone Air Setup in London.

How can i contact an Apple iPhone 17 Support Specialist near me in London or Surrey?

Keith Thomas can be contacted on 07800 940756 to arrange for on-site Apple iPhone 17 Support in London and in Surrey for expert iOS 26 help.

Need Apple help?  

On‑site Apple support across the South of England — often same‑day or next‑day. All work is carried out at your home or office; no visits to my locations. Remote help may be available when my schedule allows.

Best way to reach me: Contact Keith Thomas Form — Keith Thomas will reply by email first.  

Urgent? SMS Text: or Phone: 07800 940 756 (09:30 – 20:30, 7 days a week)

Disclaimer: keiththomas.co.uk is an independent Apple consultancy and is not affiliated with Apple Inc. or its subsidiaries. All services are provided by Keith Thomas under the brand keiththomas.co.uk, without authorisation from or endorsement by Apple. “Apple”, “Mac”, “iPhone”, “iPad”, “Apple Store” and associated logos are trademarks of Apple Inc., registered in the U.S. and other countries.