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Apple Help Mac Problems

Apple Help Mac Problems – Urgent On‑Site Support Across London

Apple Mac problems can strike without warning – a failed macOS Tahoe update, a Mac stuck on the login screen, or iCloud and Mail refusing to sync.

Keith Thomas provides premium, in‑person Apple Mac support across London, specialising in urgent, software Application support.

This is a paid service, delivered on‑site. Not a free helpline – with every appointment handled personally for complete privacy and accuracy.

No need to visit an Apple Store near you in London.

Mac Startup Problems Help.

• Mac stuck on Apple logo or progress bar, white loading bar

• Login screen password not accepted recovery

• Mac won’t power on after software update

• Stuck in Safe Mode or Recovery Mode

• Kernel panic / “Your computer was restarted because of a problem”

On‑site Mac support by Keith Thomas ensures that issues and problems are diagnosed and are resolved quickly, without unnecessary data loss and delays.

Slow or Unresponsive Mac Help

• Spinning beachball during normal use, and after every click or mouse movement and action

• Applications taking too long to open

• Finder freezing or crashing

• High CPU usage after macOS Tahoe upgrade

• Battery draining quickly on MacBook Air and MacBook Pro

• Mac showing large “System Data” storage

• High kernel_task usage slowing down performance

• Mac très lent roue qui tourne (support available for French-speaking users in London in English language)

Keith Thomas can optimise Apple Mac Computer performance, remove bottlenecks, and restore your Mac’s speed.

Problems Before a macOS Update.

Keith Thomas provides a comprehensive on-site Apple Mac computer maintenance service, to help prepare a Apple Mac computer before a macOS upgrade.

This can help remove any software that is not compatible with the macOS upgrade, and can help remove any unnecessary software applications, and remove logs, or perform a Mac malware removal check.

• “Not enough space” errors despite free storage

• macOS installer won’t download

• Time Machine backup failing before upgrade

• External drive not recognised for backup

• Application compatibility concerns before updating, especially Microsoft 365 and Office 365 for Mac

Pre‑update checks reduce the risk of failed installations and downtime.

Problems After a macOS Update.

• iCloud, Mail, or Calendar not syncing

• Privacy settings reset or lost

• Wi‑Fi or Bluetooth not working

• External monitor not detected

• Printer/scanner not recognised

• Apps crashing or refusing to open

• Mac Mail keeps crashing or refusing to open

• Mail repeatedly asking for password after update

• Outgoing mail account offline or Exchange password prompts

• macOS Tahoe problems and compatibility checks

Post‑update issues are common — Keith Thomas ensures your Mac is fully functional after a macOS update.

Apple Account & iCloud Issues Help.

• Apple ID login Apple Account unable to login after a macOS update

• “This Mac can’t connect to iCloud” error

• Keychain password prompts repeating

• Calendar events disappearing

• Photos library not updating

These account‑related problems often require expert intervention to avoid data loss.

iMac and MacBook Troubleshooting Help Near Me in London.

Keith Thomas provides expert help for iMac computers and MacBooks right across London  including migration help for older Intel models to newer  Apple Silicon devices for the best Mac performance and reliability and for security experience.

• iMac won’t start or stuck on Apple logo

• iMac running slow (Intel range)

• iMac freezing or showing spinning beachball

• iMac unable to login after macOS update

• iMac not detecting external devices or monitors

• Help setting up a new iMac 24-inch

iMac Help London – Software Support for Apple Mac Computers.

Whether you’re using a 2020 iMac or the latest Apple Silicon M4 version, Keith offers tailored support for:

• macOS updates and upgrade preparation

• iCloud, Mail, and Calendar setup

• Software troubleshooting and performance optimisation

MacBook Help – Urgent Support for Air and Pro Models

• Privacy and security checks for business and personal use

Keith Thomas supports MacBook models — including MacBook Air M4 to M1  and MacBook Pro M4 to M1 with urgent, on-site help across London.

• MacBook won’t login after update

• Battery draining quickly help on how to get Apple service.

• macOS installer stuck or won’t download MacOS updates

• Wi-Fi or Bluetooth not working

• Applications crashing or freezing

• MacBook setup and migration support

Computer Health Check for iMac and MacBook in London.

Keith Thomas offers scheduled Apple Mac computer health checks to prevent future problems and improve performance.

• Computer Storage clean-up and malware scan

• Compatibility checks before macOS upgrades

• Privacy and security review

• Backup verification and Time Machine setup

Mac Setup and Training Support in London.

Keith Thomas, Apple Mac computer expert, also helps with:

• Setting up a new iMac 24-inch or MacBook

• Initial configuration and software installation

• iCloud, Mail, and Calendar setup

• Migration Assistant problems — stuck migration transfers, failed data moves

• One-to-one Mac training for seniors and professionals

• Mac instruction manuals and personalised walkthroughs

Apple Mac Computer Consulting in London by Keith Thomas.

For businesses and individuals needing tailored Apppe paid advice, Keith offers Apple Mac Computer consulting to optimise workflows, security, and productivity and to give independent advice on macOS and Apple Technology and help with understanding the Apple ecosystem.

• Software recommendations based on real‑world use

• macOS upgrade planning

• Apple ecosystem integration (Mac, iPhone, iPad)

• Expert on-site Apple Mac computer security advice

• Microsoft Outlook for Mac setup and troubleshooting

• Advice on antivirus and privacy tools for Mac and are they essentially needed to use.

Apple Mac Support Without Visiting an Apple Store Near You in London.

Keith Thomas provides private, on-site Apple Mac support across London  ideal for urgent software problems when the Apple Store is busy, closed or Apple Store appointments are simply not available, you can get professional Mac computer setup, and Apple Mac Computer training.

Appointments are arranged either immediately by phone or by text or ideally by completing a simple website contact form or book an advanced appointment now right away today.

For premium Apple Mac help at your home or office this is a private, paid, chargeable , on-site service delivered personally by Keith Thomas.

FAQ Questions and Answers by Keith Thomas.

Why won’t my Mac update to MacOS Tahoe?

Only Apple Mac computer models that are compatible with MacOS Tahoe are supported, or This can be caused by a stuck macOS  installer, low disk space, or a failed verification of problems with macOS that need maintenance to help prevent and resolve the problem. Keith Thomas can help fix, repair and resolve these problems without wiping your data.

My Mac is stuck on the Apple logo can you help?

Yes. This is often caused by a failed update or login issue. Same‑day on‑site support is available across London.

I updated my Mac and now Mail and Calendar won’t sync and has stopped syncing.

A common post‑update issue. Keith Thomas will check iCloud settings, privacy permissions, and account status.

Can Keith Thomas help with Apple Mac Computer Hardware Repairs and problems?

No. This is a software‑only service no screen repairs, no battery replacements, or hardware diagnostics

Can you help with setting up a new iMac or MacBook?

Yes. Keith Thomas provides on‑site installation and setup for new Apple Mac computers, including iCloud, Mail, Calendar, and Migration Assistant support.


My Mac Mail keeps crashing or asking for my password can you fix this?

Yes. Keith Thomas can help resolve Mac Mail issues caused by macOS updates, account sync errors, or corrupted settings which causes Mac Mail to crash or to quit when opening Mac Mail.

Where can I get help for a senior person in London for help with their Apple Mac Computer?

Keith Thomas provides an on-site Apple Mac Computer Support service for seniors in London.

I’m a senior and need help learning how to use my Mac – do you offer training?

Yes. Keith Thomas offers patient, one‑to‑one Mac Computer training for seniors and for  first‑time users, tailored to your needs and experience level at hour home or office in London.

Can Keith Thomas also help with iPhone Support in London?

Yes. Keith Thomas is also an Apple iPhone Support Specialist that provides a wide range of support for Apple iPhones including the iPhone 17 and iPhone Air models for iOS 26 support right across London Find out more about my iPhone support services in London

Keith Thomas has been providing Apple Mac support right across London since 2010, from Covent Garden, Regent Street, Oxford Street, Knightsbridge, Camden, Islington, to Canary Wharf, Chelsea, London Bridge, and all locations in London.

Every service is delivered personally by Keith Thomas, no outsourcing anything , no hardware repairs, but expert hardware advice if needed with a focus on urgent, software‑only solutions.

Keith tracks every Apple macOS  release, including macOS Tahoe, and has extensive experience resolving update failures, Mac login problems, and iCloud sync issues.

Need urgent Apple Mac help in London?

Keith Thomas offers paid, in‑person Apple Mac support for update failures, login issues, and iCloud problems.

Appointments are arranged in advance — this is a private, on-site service delivered personally.


Need Apple Help in London?

Keith Thomas is often based near Regent Street and Covent Garden, and can quickly travel to most parts of London. I offer calm, expert Apple support at your home or office—available for urgent, same-day, next-day, or advance appointments. I cover all areas of London and the City of London, including Chelsea, Knightsbridge, Mayfair, Oxford Street, Canary Wharf, and Islington.

Remote Apple FaceTime Video Consultations may be available when my schedule allows.

How to Contact Keith Thomas

This is a paid service. I do not offer free technical support.

Please complete my website Contact Form — it includes pricing and helps me understand your location and support needs. I always reply by email first.
Contact Keith Thomas Form

For Urgent Apple Support

Telephone: 07800 940 756
SMS Text Message: You can also send a text to 07800 940 756 — please include your postcode or location so I know whether on-site support is possible.
Opening hours: 09:30 am – 20:30 pm, 7 days a week

If I’m busy or with a client, you’ll be asked to complete the Contact Form so I can reply properly by email.

Apple Disclaimer

keiththomas.co.uk is an independent Apple consultancy and is not affiliated with Apple Inc. or its subsidiaries. All services are provided by Keith Thomas under the brand keiththomas.co.uk, without authorisation from or endorsement by Apple. “Apple”, “Mac”, “iPhone”, “iPad”, “Apple Store” and associated logos are trademarks of Apple Inc., registered in the U.S. and other countries. Any reference to Apple Store locations is for geographic service clarity only. Diagnostic, support, and workflow solutions offered through this site are provided independently and do not represent Apple-authorised service.