Why Choose Keith Thomas
• 20 years of experience as a Senior Apple Support Specialist at Apple Computer UK HQ.
• Former Apple Computer UK Mac Support Specialist and Apple Authorised Service Provider background.
• Established and Independent since 2010 for on‑site Apple Support Service – no call centres, no outsourcing, no hardware repairs. Over 25,000+ Apple problems resolved. Unique on-site Apple Support Service. backed up with Independent Apple Telephone Support Assistance.
• Trusted by home users, small businesses, and professionals across London and the South East UK.• Clear, honest, software‑only support. No Hardware Repairs. Expert Apple Consultancy Service.
On‑site Apple Mac Support in London and the South East UK
What this page covers
This guide explains the real reasons a Mac won’t connect to a printer, the steps you can try yourself, and when it’s time to get professional on‑site help. It applies to:
• MacBook Air
• MacBook Pro
• iMac
• Mac mini
• Mac Studio
If your Mac won’t find the printer, won’t print, keeps showing “Printer Not Connected”, or drops the connection, this page is for you.
The most common reasons a Mac won’t connect to a printer
These are the issues that Keith Thomas identifies most often during on‑site visits:
• Printer not on the same Wi‑Fi network
• Printer offline or asleep
• macOS printer driver issues
• Printer queue corruption
• USB cable or port problems
• Router blocking printer discovery
• macOS update issues
• Corrupted user account
Quick checks you can do yourself
These steps solve around 70% of printer connection issues.
Check 1 – Restart the printer
Most printer issues are fixed by a full power cycle.
Check 2 – Restart the Mac
A restart resets printer and network services.
Check 3 – Check Wi‑Fi
Make sure the Mac and printer are on the same network.
Check 4 – Try USB if available
This confirms whether the printer itself is working.
If the printer does not appear in System Settings
This usually means:
• Printer not on the network
• Router blocking discovery
• Printer asleep or offline
Try:
• Restarting the printer
• Restarting the router
• Adding the printer manually via IP address
If the printer appears but won’t print
This usually means:
• Printer queue corruption
• Driver issue
• macOS update conflict
Try:
• System Settings → Printers → Remove and re‑add the printer
• Restarting the Mac
• Updating macOS
If the printer is connected by USB
This usually means:
• Faulty cable
• USB port issue
• Printer driver problem
Try:
• Testing another USB cable
• Trying another USB port
• Restarting the Mac
If the printer disconnects randomly
This usually means:
• Weak Wi‑Fi signal
• Printer sleep mode
• Router interference
Try:
• Moving the printer closer to the router
• Restarting the router
• Turning off printer sleep mode if available
If printer issues started after a macOS update
This usually means:
• Driver reset
• Printer queue corruption
• Network settings reset
Try:
• Removing and re‑adding the printer
• Restarting the Mac
• Updating printer software
If the printer works on another user account
This usually means:
• Corrupted user account
• Damaged preferences
• Permissions issues
Try:
• Testing printing on another user account
• Restarting the Mac
• Reinstalling macOS without erasing data
When DIY stops working
You should get on‑site help if:
• The Mac cannot find the printer at all
• Printer disconnects constantly
• macOS reinstall does not fix the issue
• Printer queue errors keep returning
• You need your data preserved
These issues usually require:
• Printer and network configuration repair
• macOS recovery
• Data‑safe macOS reinstall
• User account repair
• Permissions and system file diagnostics
On‑Site Apple Mac Support – London & South East UK
If your Mac won’t connect to a printer, Keith Thomas provides an often same‑day on‑site support service across:
• Central London
• West, North, South and East London
• Surrey
• Berkshire
• Hampshire
• Wiltshire
Keith Thomas is a Mac Support Specialist in:
• Printer and network issues
• macOS configuration repair
• Data‑safe macOS recovery
• macOS reinstall and repair
• iCloud and Apple Account issues
• New Mac setup and migration
• User account and permissions diagnostics
Book on‑site help in London and the South East UK
If your Mac won’t connect to a printer, Keith Thomas can visit your home or office and get you working again.
Keith Thomas – Apple Mac Support Specialist
Established 2010 – Open 09:30–20:30, 7 Days
Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7