Why Choose Keith Thomas
• 20 years of experience as a Senior Apple Support Specialist at Apple Computer UK HQ.
• Former Apple Computer UK Mac Support Specialist and Apple Authorised Service Provider background.
• Established and Independent since 2010 for on‑site Apple Support Service – no call centres, no outsourcing, no hardware repairs. Over 25,000+ Apple problems resolved. Unique on-site Apple Support Service. backed up with Independent Apple Telephone Support Assistance.
• Trusted by home users, small businesses, and professionals across London and the South East UK.• Clear, honest, software‑only support. No Hardware Repairs. Expert Apple Consultancy Service.
On‑site iPhone and Apple Account Support in London and the South East UK
What this page covers
This guide explains the most common reasons why an iPhone does not receive verification codes, the steps you can try yourself, and when it’s time to get professional on‑site help. It applies to:
• iPhone 17 / 17 Pro / 17 Pro Max / iPhone Air
• iPhone 16 / 16 Pro / 16 Pro Max
• iPhone 15 / 15 Pro
• iPhone 14 / 14 Pro
• iPhone 13 / 13 Pro
• iPhone 12 / 12 Pro
• iPhone SE (2nd and 3rd generation)
And all verification services including Apple Account, banks, Microsoft 365, Gmail, Outlook, WhatsApp, Facebook, Instagram, Amazon, HMRC, NHS and mobile networks.
The most common verification code problems
These are the issues Keith Thomas sees most often during on‑site visits:
• iPhone not receiving verification codes
• iPhone not receiving Apple Account verification codes
• iPhone not receiving SMS verification codes
• iPhone not receiving bank verification codes
• iPhone not receiving Microsoft 365 verification codes
• iPhone not receiving Gmail or Google codes
• iPhone not receiving WhatsApp verification code
• Verification codes delayed or not arriving at all
• Verification codes only arriving on another device
Quick checks you can do yourself
These steps solve around 50% of verification code issues.
Check 1 – Restart the iPhone
Check 2 – Turn Airplane Mode off and on
Check 3 – Check mobile signal strength
Check 4 – Turn off Wi‑Fi Calling temporarily
Check 5 – Make sure your number can receive SMS
iPhone not receiving verification codes
This usually means:
• Network issue with your mobile provider
• SMS routing delay
• Number not registered correctly on the network
Try:
• Restarting the iPhone
• Turning Airplane Mode off and on
• Sending yourself a test SMS
iPhone not receiving Apple Account verification codes
This usually means:
• Trusted number not set correctly
• Verification code going to another Apple device
• Apple Account security delay
Try:
• Checking trusted numbers in your Apple Account
• Checking other Apple devices for the code
• Restarting the iPhone
iPhone not receiving bank verification codes
This usually means:
• Bank using a different number on file
• SMS blocked by network filters
• Temporary bank system delay
Try:
• Checking your bank profile number
• Restarting the iPhone
• Trying again on mobile data instead of Wi‑Fi
iPhone not receiving Microsoft 365 or Google verification codes
This usually means:
• SMS routing delay
• Number mismatch in account settings
• Verification blocked by spam filters
Try:
• Checking your number in account security settings
• Restarting the iPhone
• Requesting the code again
iPhone not receiving WhatsApp verification code
This usually means:
• Number entered incorrectly
• WhatsApp rate‑limit delay
• SMS blocked by network filters
Try:
• Entering the number in full international format
• Waiting 10 minutes before requesting again
• Restarting the iPhone
Verification codes delayed or not arriving
This usually means:
• Network congestion
• SMS routing issue
• Temporary service outage
Try:
• Turning Airplane Mode off and on
• Restarting the iPhone
• Trying again on mobile data
When DIY stops working
You should get on‑site help if:
• Verification codes never arrive
• Codes arrive on another device but not your iPhone
• You cannot sign in to your Apple Account
• Verification codes stopped working after an update
These issues usually require:
• Apple Account and iCloud configuration repair
• Network and SMS routing diagnostics
• Mobile provider checks
• iPhone messaging configuration repair
On‑Site iPhone Support – London & South East UK
If your iPhone is not receiving verification codes, Keith Thomas provides an often same‑day on‑site support service across:
• Central London
• West, North, South and East London
• Surrey
• Berkshire
• Hampshire
• Wiltshire
Keith Thomas is an Apple Support Specialist in:
• Apple Account and iCloud issues
• SMS and verification code problems
• iPhone messaging and network configuration
• Mobile provider troubleshooting
Book on‑site help in London and the South East UK
If your iPhone is not receiving verification codes, Keith Thomas can visit your home or office and get everything working again.
Keith Thomas – Apple Support Specialist
Established 2010 – Open 09:30–20:30, 7 Days
Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7