Why Choose Keith Thomas
• 20 years of experience as a Senior Apple Support Specialist at Apple Computer UK HQ.
• Former Apple Computer UK Mac Support Specialist and Apple Authorised Service Provider background.
• Established and Independent since 2010 for on‑site Apple Support Service – no call centres, no outsourcing, no hardware repairs. Over 25,000+ Apple problems resolved. Unique on-site Apple Support Service. backed up with Independent Apple Telephone Support Assistance.
• Trusted by home users, small businesses, and professionals across London and the South East UK.• Clear, honest, software‑only support. No Hardware Repairs. Expert Apple Consultancy Service.
On‑site iPhone Software Startup Support in London and the South East UK
What this page covers
This guide explains the most common software‑related reasons why an iPhone will not turn on, the steps you can try yourself, and when it’s time to get professional on‑site help. It applies to:
• iPhone 17 / 17 Pro / 17 Pro Max / iPhone Air
• iPhone 16 / 16 Pro / 16 Pro Max
• iPhone 15 / 15 Pro
• iPhone 14 / 14 Pro
• iPhone 13 / 13 Pro
• iPhone 12 / 12 Pro
• iPhone SE (2nd and 3rd generation)
This page focuses on software issues only. Keith Thomas does not offer hardware repairs.
The most common software startup problems
These are the issues Keith Thomas sees most often during on‑site visits:
• iPhone will not turn on
• iPhone stuck on Apple logo
• iPhone stuck on black screen (software‑related)
• iPhone stuck in boot loop
• iPhone restarting repeatedly
• iPhone not turning on after update
• iPhone not turning on after restore
• iPhone not turning on due to iOS corruption
• iPhone not turning on due to Apple Account activation
Quick checks you can do yourself
These steps solve around 30% of software startup issues.
Check 1 – Charge the iPhone for at least 20 minutes
Check 2 – Try a different charging cable
Check 3 – Try a different charger
Check 4 – Force restart the iPhone
Check 5 – Connect the iPhone to a Mac or PC
iPhone stuck on Apple logo
This usually means:
• iOS update failure
• Corrupted system files
• Incomplete restore
Try:
• Force restarting the iPhone
• Connecting to a Mac or PC for recovery
• Updating to the latest iOS version
iPhone stuck on black screen (software‑related)
This usually means:
• iOS crash
• Failed update
• System Data overload
Try:
• Force restarting the iPhone
• Charging the iPhone for 20 minutes
• Connecting to a Mac or PC
iPhone stuck in boot loop
This usually means:
• iOS corruption
• Failed restore
• Activation issue
Try:
• Force restarting the iPhone
• Updating via a Mac or PC
• Signing in to your Apple Account again
iPhone not turning on after update
This usually means:
• Update file corrupted
• iOS verification failure
• Activation delay
Try:
• Force restarting the iPhone
• Connecting to a Mac or PC for recovery
• Updating to the latest iOS version
iPhone not turning on after restore
This usually means:
• Incomplete restore
• Apple Account activation issue
• iOS corruption
Try:
• Restarting the iPhone
• Signing in to your Apple Account again
• Trying the restore again
When DIY stops working
You should get on‑site help if:
• The iPhone will not turn on at all
• The iPhone is stuck on Apple logo
• The iPhone is stuck in a boot loop
• The iPhone will not start after update or restore
These issues usually require:
• iPhone software recovery and configuration repair
• Apple Account and activation diagnostics
• iOS update and restore troubleshooting
• iPhone startup and System Data optimisation
On‑Site iPhone Support – London & South East UK
If your iPhone will not turn on, Keith Thomas provides an often same‑day on‑site support service across:
• Central London
• West, North, South and East London
• Surrey
• Berkshire
• Hampshire
• Wiltshire
Keith Thomas is an Apple Support Specialist in:
• iPhone software startup issues
• Apple Account and activation troubleshooting
• iOS update and restore diagnostics
• iPhone configuration and repair
Book on‑site help in London and the South East UK
If your iPhone will not turn on, Keith Thomas can visit your home or office and get everything working again.
Keith Thomas – Apple Support Specialist
Established 2010 – Open 09:30–20:30, 7 Days
Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7