Why Choose Keith Thomas
• 20 years of experience as a Senior Apple Support Specialist at Apple Computer UK HQ.
• Former Apple Computer UK Mac Support Specialist and Apple Authorised Service Provider background.
• Established and Independent since 2010 for on‑site Apple Support Service – no call centres, no outsourcing, no hardware repairs. Over 25,000+ Apple problems resolved. Unique on-site Apple Support Service. backed up with Independent Apple Telephone Support Assistance.
• Trusted by home users, small businesses, and professionals across London and the South East UK.• Clear, honest, software‑only support. No Hardware Repairs. Expert Apple Consultancy Service.
On‑site iPhone Overheating and Software Support in London and the South East UK
What this page covers
This guide explains the most common software‑related reasons why an iPhone becomes unusually hot, the steps you can try yourself, and when it’s time to get professional on‑site help. It applies to:
• iPhone 17 / 17 Pro / 17 Pro Max / iPhone Air
• iPhone 16 / 16 Pro / 16 Pro Max
• iPhone 15 / 15 Pro
• iPhone 14 / 14 Pro
• iPhone 13 / 13 Pro
• iPhone 12 / 12 Pro
• iPhone SE (2nd and 3rd generation)
This page focuses on software issues only. Keith Thomas does not offer hardware repairs.
The most common overheating problems
These are the issues Keith Thomas sees most often during on‑site visits:
• iPhone overheating during normal use
• iPhone overheating while charging
• iPhone overheating after update
• iPhone overheating due to iCloud Photos
• iPhone overheating due to Mail fetch
• iPhone overheating due to background apps
• iPhone overheating due to Apple Account issues
• iPhone overheating due to restore loops
Quick checks you can do yourself
These steps solve around 40% of overheating issues.
Check 1 – Restart the iPhone
Check 2 – Turn off Background App Refresh
Check 3 – Turn off Location Services temporarily
Check 4 – Close all apps
Check 5 – Update to the latest iOS version
iPhone overheating during normal use
This usually means:
• Background apps running continuously
• iCloud sync loop
• Mail fetch loop
Try:
• Turning off Background App Refresh
• Turning off Mail fetch temporarily
• Restarting the iPhone
iPhone overheating while charging
This usually means:
• iOS background processes running
• iCloud Photos indexing
• App updates running in the background
Try:
• Disconnecting and reconnecting the charger
• Closing all apps
• Leaving the iPhone plugged in overnight
iPhone overheating after update
This usually means:
• iOS re‑indexing photos and messages
• Temporary iOS battery and heat bug
• Background processes running
Try:
• Leaving the iPhone plugged in overnight
• Updating to the latest iOS version
• Restarting the iPhone
iPhone overheating due to iCloud Photos
This usually means:
• Photos uploading or downloading
• iCloud sync loop
• Large photo library indexing
Try:
• Checking iCloud Photos progress
• Turning on “Optimise iPhone Storage”
• Restarting the iPhone
iPhone overheating due to Mail fetch
This usually means:
• Mail app stuck fetching
• Mail server issue
• Apple Account sync delay
Try:
• Turning off Mail fetch temporarily
• Restarting the iPhone
• Re‑adding the Mail account
When DIY stops working
You should get on‑site help if:
• The iPhone becomes hot even when not in use
• The iPhone overheats after update or restore
• The iPhone overheats while charging
• Overheating stops on another device but not your iPhone
These issues usually require:
• iPhone overheating and software diagnostics
• iCloud Photos and Mail configuration repair
• iOS update and background process optimisation
• iPhone configuration and repair
On‑Site iPhone Support – London & South East UK
If your iPhone is overheating, Keith Thomas provides an often same‑day on‑site support service across:
• Central London
• West, North, South and East London
• Surrey
• Berkshire
• Hampshire
• Wiltshire
Keith Thomas is an Apple Support Specialist in:
• iPhone overheating and software issues
• iCloud Photos and Mail optimisation
• iOS update and background process diagnostics
• iPhone configuration and repair
Book on‑site help in London and the South East UK
If your iPhone is overheating, Keith Thomas can visit your home or office and get everything working again.
Keith Thomas – Apple Support Specialist
Established 2010 – Open 09:30–20:30, 7 Days
Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7