Why Choose Keith Thomas
• 20 years of experience as a Senior Apple Support Specialist at Apple Computer UK HQ.
• Former Apple Computer UK Mac Support Specialist and Apple Authorised Service Provider background.
• Established and Independent since 2010 for on‑site Apple Support Service – no call centres, no outsourcing, no hardware repairs. Over 25,000+ Apple problems resolved. Unique on-site Apple Support Service. backed up with Independent Apple Telephone Support Assistance.
• Trusted by home users, small businesses, and professionals across London and the South East UK.• Clear, honest, software‑only support. No Hardware Repairs. Expert Apple Consultancy Service.
On‑site iPhone Wi‑Fi and Network Support in London and the South East UK
What this page covers
This guide explains the most common reasons why iPhone Wi‑Fi stops working, the steps you can try yourself, and when it’s time to get professional on‑site help. It applies to:
• iPhone 17 / 17 Pro / 17 Pro Max / iPhone Air
• iPhone 16 / 16 Pro / 16 Pro Max
• iPhone 15 / 15 Pro
• iPhone 14 / 14 Pro
• iPhone 13 / 13 Pro
• iPhone 12 / 12 Pro
• iPhone SE (2nd and 3rd generation)
This page focuses on software and configuration issues only. Keith Thomas does not offer hardware repairs.
The most common iPhone Wi‑Fi problems
These are the issues Keith Thomas sees most often during on‑site visits:
• iPhone Wi‑Fi not working
• iPhone cannot connect to Wi‑Fi
• iPhone Wi‑Fi keeps dropping
• iPhone Wi‑Fi slow or unstable
• iPhone Wi‑Fi greyed out (software‑related)
• iPhone Wi‑Fi asking for password repeatedly
• iPhone Wi‑Fi not working after update
• iPhone cannot join Wi‑Fi network
Quick checks you can try yourself
These steps solve around 40% of iPhone Wi‑Fi issues.
Check 1 – Restart the iPhone
Check 2 – Restart the router
Check 3 – Forget and rejoin the Wi‑Fi network
Check 4 – Turn Wi‑Fi off and on
Check 5 – Update to the latest iOS version
iPhone Wi‑Fi not working
This usually means:
• Incorrect Wi‑Fi settings
• Router compatibility issue
• Apple Account or iCloud conflict
Try:
• Forgetting and rejoining the network
• Restarting the router
• Signing in to your Apple Account again
iPhone cannot connect to Wi‑Fi
This usually means:
• Incorrect password
• Router blocking the device
• DNS or network configuration issue
Try:
• Resetting network settings
• Trying a different Wi‑Fi network
• Restarting the iPhone
iPhone Wi‑Fi keeps dropping
This usually means:
• Router channel conflict
• iCloud sync loop
• Background apps reconnecting repeatedly
Try:
• Restarting the router
• Turning off Background App Refresh
• Checking iCloud Photos progress
iPhone Wi‑Fi slow or unstable
This usually means:
• Broadband speed issue
• Router congestion
• DNS configuration issue
Try:
• Restarting the router
• Switching to 5GHz Wi‑Fi
• Resetting network settings
iPhone Wi‑Fi not working after update
This usually means:
• iOS network configuration bug
• Router compatibility issue
• iCloud or Apple Account conflict
Try:
• Resetting network settings
• Updating to the latest iOS version
• Restarting the iPhone
When DIY stops working
You should get on‑site help if:
• Wi‑Fi does not work on your iPhone but works on other devices
• Wi‑Fi drops constantly
• Wi‑Fi fails after update or restore
• Wi‑Fi issues return repeatedly
These issues usually require:
• iPhone Wi‑Fi and network diagnostics
• Apple Account and iCloud configuration repair
• Router and DNS troubleshooting
• iPhone configuration and repair
On‑Site iPhone Support – London & South East UK
If your iPhone Wi‑Fi is not working, Keith Thomas provides an often same‑day on‑site support service across:
• Central London
• West, North, South and East London
• Surrey
• Berkshire
• Hampshire
• Wiltshire
Keith Thomas is an Apple Support Specialist in:
• iPhone Wi‑Fi and network issues
• Apple Account and iCloud troubleshooting
• Router and DNS configuration
• iPhone configuration and repair
Book on‑site help in London and the South East UK
If your iPhone Wi‑Fi is not working, Keith Thomas can visit your home or office and get everything working again.
Keith Thomas – Apple Support Specialist
Established 2010 – Open 09:30–20:30, 7 Days
Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7