On-Site Apple Mac Support Service – London & South East UK

Professional On‑Site Apple Support Service Across London and the South East UK

Why Choose Keith Thomas

• 20 years of experience as a Senior Apple Support Specialist at Apple Computer UK HQ.

• Former Apple Computer UK Mac Support Specialist and Apple Authorised Service Provider background.

• Established and Independent since 2010 for on‑site Apple Support Service – no call centres, no outsourcing, no hardware repairs. Over 25,000+ Apple problems resolved. Unique on-site Apple Support Service. backed up with Independent Apple Telephone Support Assistance.

• Trusted by home users, small businesses, and professionals across London and the South East UK.• Clear, honest, software‑only support. No Hardware Repairs. Expert Apple Consultancy Service.

Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7

Keith Thomas provides a professional, appointment‑based on‑site Apple support service for home users and small businesses who prefer expert help delivered directly to their location. With over 20 years of experience — including time at Apple Computer UK and Apple Authorised Service Providers — Keith brings specialist macOS, iOS and iCloud knowledge to your home or office, offering a calm, efficient and highly personal service.

Working independently and without hardware sales, Keith focuses entirely on resolving software, configuration and usability issues with your Apple devices. Every visit is carried out in person, with clear explanations and practical solutions tailored to your environment.

A Trusted Alternative to the Apple Store and Apple Support

Many users find the official Apple Support process time‑consuming, involving long waits, call‑centre scripts or busy in‑store appointments. Keith offers a trusted alternative: dedicated one‑to‑one support in your own environment, where your Mac, iPhone, network and iCloud services can be reviewed together.

This approach avoids the need to disconnect equipment or travel to a store, and allows issues to be understood in context. Keith’s advice is independent, practical and focused entirely on what works best for you and your existing Apple devices.

On‑Site Support for Apple Mac Computers and iPhone Devices

Keith provides on‑site support for iMac, MacBook, Mac mini, Mac Studio and modern iPhone devices. The focus is on ensuring your Apple equipment is correctly configured, secure and working smoothly in your day‑to‑day use.

Typical on‑site work includes setting up new Macs and iPhones, configuring user accounts, adjusting system preferences, integrating devices with your home or office network, and ensuring that your Apple ID and iCloud settings are aligned across all devices. Support is tailored to your level of experience, whether you are new to Apple devices or an experienced user needing specialist guidance.

On‑Site Apple iCloud Support for All Your Devices

iCloud is central to the modern Apple experience, connecting your Mac, iPhone and iPad. When iCloud is not configured correctly, it can lead to duplicated data, missing information or confusion across devices. Keith provides on‑site iCloud support to ensure your Apple ID, iCloud settings and devices work together reliably.

Support includes reviewing iCloud storage plans, organising iCloud Photos, aligning Contacts and Calendars, checking iCloud Mail settings, and ensuring important data is safely backed up. Keith can also help you understand features such as iCloud Drive, iCloud Keychain, Family Sharing and iCloud Backup.

Keith Thomas Fixes a Wide Range of Apple Mac Problems On‑Site

While detailed troubleshooting guides are available in the dedicated Mac Problems section of this website, Keith’s on‑site service is designed to address a broad range of software, configuration and usability issues directly in your working environment. This allows him to diagnose situations that would be difficult to understand remotely or in a store.

On‑site visits often involve reviewing how your Mac is set up, checking system preferences, verifying user accounts and permissions, confirming backup routines, and ensuring your Mac communicates correctly with your network, printer and other devices. This holistic approach improves reliability and prevents recurring issues.

What Happens During an On‑Site Appointment

Every appointment begins with a clear discussion about your Apple devices, how they are used and any recent changes. Keith then carries out a series of checks on your Mac, iPhone and network equipment, reviewing system settings, storage, backup status and account configuration.

Once the underlying causes are identified, Keith explains the options available and proceeds with agreed changes. Throughout the visit, he explains what is being done in plain language, ensuring you understand how your devices are set up and what has been adjusted.

What Keith Thomas Brings to Every Visit

Keith brings over two decades of Apple support experience, including time at Apple Computer UK and Apple Authorised Service Providers. This background allows him to combine practical troubleshooting with a deep understanding of how Apple systems are designed to work.

He also brings the tools and software needed to carry out diagnostics, configure systems and verify that changes have been applied correctly. Because Keith works independently and does not sell hardware, the advice you receive is focused entirely on what is best for you and your existing equipment.

How to Prepare Before Keith Arrives

A small amount of preparation can help make your appointment more efficient. If possible, ensure your Mac, iPhone and any relevant devices are available, powered on and accessible. If you use a router, external drive or printer, having these within reach is helpful.

Having your Apple ID (Apple Account Password details, email accounts information and any relevant passwords available allows Keith to review and adjust settings where necessary. If you keep notes about previous issues or changes, these can also be useful during the diagnostic process.

Areas Covered for On‑Site Appointments

Keith provides on‑site Apple Mac and iPhone support across London and the South East, including many parts of Hampshire, Surrey, Berkshire and Wiltshire. Coverage is based on reasonable travel time from his base, and appointments are scheduled to make the best use of the working day.

If you are unsure whether your location is covered, you are welcome to enquire. In some cases, visits slightly outside the usual area may be possible by agreement.

Booking an On‑Site Appointment

If you would like to arrange on‑site Apple Mac or iPhone support, you can contact Keith directly to discuss your situation and availability. He will ask a few brief questions about your devices, location and the type of help you need, and then suggest suitable appointment times.

Telephone: 07800 940756
Opening hours: 09:30 – 20:30, 7 days a week

Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7

Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7