Keith Thomas — former Apple Computer UK specialist — offers urgent, on-site Apple Mac and iPhone support across London. Trusted by 25,000+ clients since 2010. Fixes iCloud, Apple ID, macOS Tahoe, iOS 26, and iPhone 17 issues the Genius Bar won’t touch.
Apple Store Didn’t Fix It? Keith Thomas Can — On-Site Apple Support Across London
Keith Thomas provides urgent, on-site Apple Mac and iPhone support across London for users who leave the Apple Store without a fix. With over 25,000 problems resolved since 2010 and a background at Apple Computer UK, Keith delivers private, software-only help for iCloud, Apple ID, macOS, and email issues — across all major Apple Store locations in the capital.
Apple Store Covent Garden
Many users leave Covent Garden without help for iCloud syncing, Gmail login, or Apple ID lockouts. Keith Thomas offers private, on-site support nearby — no queues, no hardware repairs.
Apple Store Regent Street
Regent Street appointments often miss third-party issues. Keith resolves Microsoft 365 login problems, Mail app errors, and iOS 26 setup issues — on-site, across Central London.
Apple Store Knightsbridge
Knightsbridge visitors often need help with iCloud, Apple ID, and macOS Tahoe problems. Keith provides fast, private support nearby — no shops, no drop-ins.
Apple Store Oxford Street
Oxford Street sees high footfall, but limited software support. Keith helps with iPhone Air setup, iOS 26 syncing, and Apple account troubleshooting — all on-site across West London.
Apple Store Battersea Power Station
Battersea users often need help with iCloud, Gmail, and macOS updates. Keith delivers urgent, one-to-one support nearby — no hardware, no waiting.
Apple Store Westfield Stratford
East London users often leave Westfield without a fix for syncing issues or Apple ID problems. Keith offers private, on-site help across Stratford and surrounding areas.
Apple Store Brent Cross
North London users visiting Brent Cross often need help with iPhone 17 setup, iCloud syncing, and Mail app errors. Keith resolves these on-site — fast and private.
Apple Store White City
Westfield White City visitors often search for help with macOS Tahoe, iOS 26, and Apple account issues. Keith provides urgent, on-site support across West London.
iCloud, Apple ID, and macOS Tahoe Support
Keith Thomas fixes iCloud syncing, Apple ID lockouts, and macOS Tahoe update problems — on-site, across London. No jargon, no hardware repairs, just real help.
iPhone Air, iPhone 17, and iOS 26 Setup Help
Need help setting up iPhone Air or iPhone 17? Keith offers private, on-site support for iOS 26 syncing, Mail app configuration, and account setup — across all London zones.
Today at Apple vs Personal One-to-One Training
Today at Apple offers group sessions. Keith Thomas provides private, one-to-one Apple training — tailored to the user’s device, workflow, and pace. No crowds. No confusion.
Apple Store Testimonials
“Keith visited my apartment near Regent Street the same day and resolved the Gmail login issue. Genius without the Bar.”
“After my Covent Garden appointment I still couldn’t access Microsoft 365. Keith came to Primrose Hill and activated Office. Professional and effective.”
“I visited the Genius Bar three times, but Keith sorted my iCloud syncing issue in under an hour — brilliant.”
“Apple said the problem was outside their scope. Keith came to Covent Garden the same day and fixed it on-site.”
“If you’re stuck after a Brent Cross appointment, call Keith. He’s faster and more helpful than the store.”
“Keith arrived the same afternoon after my Genius Bar visit and resolved the Mail app crash that Apple couldn’t fix.”
“I was told to reinstall macOS myself. Keith came to Knightsbridge and did it properly — no data loss, no stress.”
Do you need on-site Apple Mac Help in London near to an Apple Store?
Apple Mac Help Regent Street
Same-day support near Regent Street for Gmail, iCloud, Outlook and Microsoft 365 issues.
Apple Mac Help Covent Garden
Private help near Covent Garden for iCloud syncing, Microsoft 365 login and email recovery.
Apple Mac Help Knightsbridge
On-site support near Knightsbridge for macOS troubleshooting, Mail app crashes and Office activation.
Apple Mac Help Battersea
Software support near Battersea Power Station for Mail, iCloud, Gmail and login issues.
Apple Mac Help Stratford City
Local help near Stratford for Gmail access, Outlook setup and Microsoft 365 activation.
Apple Mac Help Brent Cross
Fast support near Brent Cross for Mail app crashes, iCloud login errors and macOS performance issues.
Apple Store Support FAQ by Keith Thomas
Where can I get help if the Apple Store in London is busy or can’t help?
Keith Thomas offers urgent, on-site Apple Mac and iPhone support across London — solving software, account, and syncing issues the Genius Bar won’t touch.
Do you fix hardware issues?
No. Keith provides software-only support — no repairs, no replacements.
Can you recover my Apple ID?
No. Keith guides users through Apple’s official recovery process — without bypassing or overriding it.
Do you offer remote support?
Yes — but most London clients prefer on-site help for speed and clarity.
Keith Thomas – Apple Support Specialist with Experience at Apple UK
Keith Thomas is an experienced Apple Support Specialist and Apple Mac Computer Engineer, established since 2010. With support knowledge gained from working at Apple Computer UK and several Apple Authorised Service Providers, Keith offers calm, expert help for Mac, iCloud, email, and Apple ID issues—delivered in person, at your home or office.
He has a wide range of Apple Mac IT support skills and is recognised as a Mac Expert and Apple iCloud Expert. Keith also provides support for iPhone and iOS devices, and has helped over 1,000 clients resolved more than 25,000+ Apple-related problems across London, Surrey, and the South of England.
Every visit is handled personally—no call centres, no remote guesswork, and no outsourced technicians. Keith’s reputation is built on accuracy, discretion, and real-world experience helping clients with setup, migration, upgrade recovery, Apple account issues, and full Apple ecosystem support.
Need Apple Help in London?
Keith Thomas is often based near Regent Street and Covent Garden, and can quickly travel to most parts of London. I offer calm, expert Apple support at your home or office—available for urgent, same-day, next-day, or advance appointments. I cover all areas of London and the City of London, including Chelsea, Knightsbridge, Mayfair, Oxford Street, Canary Wharf, and Islington.
Remote Apple FaceTime Video Consultations may be available when my schedule allows.
How to Contact Keith Thomas
This is a paid service. I do not offer free technical support.
Please complete my website Contact Form — it includes pricing and helps me understand your location and support needs. I always reply by email first.
Contact Keith Thomas Form
For Urgent Apple Support
Telephone: 07800 940 756
SMS Text Message: You can also send a text to 07800 940 756 — please include your postcode or location so I know whether on-site support is possible.
Opening hours: 09:30 am – 20:30 pm, 7 days a week
If I’m busy or with a client, you’ll be asked to complete the Contact Form so I can reply properly by email.
Apple Disclaimer
keiththomas.co.uk is an independent Apple consultancy and is not affiliated with Apple Inc. or its subsidiaries. All services are provided by Keith Thomas under the brand keiththomas.co.uk, without authorisation from or endorsement by Apple. “Apple”, “Mac”, “iPhone”, “iPad”, “Apple Store” and associated logos are trademarks of Apple Inc., registered in the U.S. and other countries. Any reference to Apple Store locations is for geographic service clarity only. Diagnostic, support, and workflow solutions offered through this site are provided independently and do not represent Apple-authorised service.