Why Choose Keith Thomas
• 20 years of experience as a Senior Apple Support Specialist at Apple Computer UK HQ.
• Former Apple Computer UK Mac Support Specialist and Apple Authorised Service Provider background.
• Established and Independent since 2010 for on‑site Apple Support Service – no call centres, no outsourcing, no hardware repairs. Over 25,000+ Apple problems resolved. Unique on-site Apple Support Service. backed up with Independent Apple Telephone Support Assistance.
• Trusted by home users, small businesses, and professionals across London and the South East UK.• Clear, honest, software‑only support. No Hardware Repairs. Expert Apple Consultancy Service.
On‑site Apple Mac Support in London and the South East UK
What this page covers
This guide explains the real reasons iCloud Photos stops syncing on a Mac, the steps you can try yourself, and when it’s time to get professional on‑site help. It applies to:
• MacBook Air
• MacBook Pro
• iMac
• Mac mini
• Mac Studio
If your photos are stuck on “Updating…”, missing from your Mac, not uploading, or not downloading from iCloud, this page is for you.
The most common reasons iCloud Photos stops syncing
These are the issues that Keith Thomas identifies most often during on‑site visits:
• iCloud Photos disabled
• iCloud storage full
• Photos indexing
• Low disk space
• macOS update issues
• Apple ID authentication problems
• Damaged Photos library
• Corrupted user account
Quick checks you can do yourself
These steps solve around 70% of iCloud Photos issues.
Check 1 – Restart the Mac
A restart resets iCloud and Photos syncing services.
Check 2 – Check iCloud storage
System Settings → Apple ID → iCloud → check available space.
Check 3 – Check Wi‑Fi
iCloud Photos syncing slows or pauses on weak connections.
Check 4 – Leave Photos open
Photos must remain open for indexing and syncing to complete.
If photos are not uploading to iCloud
This usually means:
• iCloud Photos disabled
• Low disk space
• Photos indexing
Try:
• Photos → Settings → iCloud → enable iCloud Photos
• Restarting the Mac
• Leaving Photos open and plugged in
If photos are not downloading from iCloud
This usually means:
• iCloud storage full
• Network restrictions
• Damaged Photos library
Try:
• Restarting the Mac
• Checking iCloud storage
• Updating macOS
If iCloud Photos is stuck on “Updating…”
This usually means:
• Photos indexing
• Large library syncing
• iCloud server delay
Try:
• Leaving the Mac plugged in for several hours
• Closing apps using bandwidth
• Restarting the Mac
If iCloud Photos works on iPhone but not on Mac
This usually means:
• Apple ID mismatch
• macOS Photos library issue
• Damaged iCloud configuration
Try:
• Confirm both devices use the same Apple ID
• Restarting the Mac
• Updating macOS
If iCloud Photos issues started after a macOS update
This usually means:
• iCloud services reset
• Photos re‑indexing
• Apple ID re‑authentication required
Try:
• Signing out and back into iCloud
• Restarting the Mac
• Leaving Photos open overnight
If iCloud Photos works on another user account
This usually means:
• Corrupted user account
• Damaged Photos preferences
• Permissions issues
Try:
• Testing Photos on another user account
• Restarting the Mac
• Reinstalling macOS without erasing data
When DIY stops working
You should get on‑site help if:
• iCloud Photos refuses to sync at all
• Photos library shows errors
• macOS reinstall does not fix the issue
• Photos missing across devices
• You need your data preserved
These issues usually require:
• iCloud Photos and Apple ID configuration repair
• Photos library diagnostics
• macOS recovery
• Data‑safe macOS reinstall
• User account repair
• Permissions and system file diagnostics
On‑Site Apple Mac Support – London & South East UK
If iCloud Photos is not syncing on your Mac, Keith Thomas provides an often same‑day on‑site support service across:
• Central London
• West, North, South and East London
• Surrey
• Berkshire
• Hampshire
• Wiltshire
Keith Thomas is a Mac Support Specialist in:
• iCloud Photos and Apple ID issues
• Photos library repair
• macOS configuration repair
• Data‑safe macOS recovery
• macOS reinstall and repair
• New Mac setup and migration
• User account and permissions diagnostics
Book on‑site help in London and the South East UK
If iCloud Photos is not syncing on your Mac, Keith Thomas can visit your home or office and get you working again.
Keith Thomas – Apple Mac Support Specialist
Established 2010 – Open 09:30–20:30, 7 Days
Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7