Why Choose Keith Thomas
• 20 years of experience as a Senior Apple Support Specialist at Apple Computer UK HQ.
• Former Apple Computer UK Mac Support Specialist and Apple Authorised Service Provider background.
• Established and Independent since 2010 for on‑site Apple Support Service – no call centres, no outsourcing, no hardware repairs. Over 25,000+ Apple problems resolved. Unique on-site Apple Support Service. backed up with Independent Apple Telephone Support Assistance.
• Trusted by home users, small businesses, and professionals across London and the South East UK.• Clear, honest, software‑only support. No Hardware Repairs. Expert Apple Consultancy Service.
On‑site iPhone App and Software Support in London and the South East UK
What this page covers
This guide explains the most common reasons why iPhone apps crash, freeze or close unexpectedly, the steps you can try yourself, and when it’s time to get professional on‑site help. It applies to:
• iPhone 17 / 17 Pro / 17 Pro Max / iPhone Air
• iPhone 16 / 16 Pro / 16 Pro Max
• iPhone 15 / 15 Pro
• iPhone 14 / 14 Pro
• iPhone 13 / 13 Pro
• iPhone 12 / 12 Pro
• iPhone SE (2nd and 3rd generation)
This page focuses on software issues only. Keith Thomas does not offer hardware repairs.
The most common app crash problems
These are the issues Keith Thomas sees most often during on‑site visits:
• iPhone apps crashing
• iPhone apps freezing
• iPhone apps closing immediately
• iPhone apps crashing after update
• iPhone apps crashing due to low storage
• iPhone apps crashing due to System Data
• iPhone apps crashing due to Apple Account issues
• iPhone apps crashing due to network issues
Quick checks you can do yourself
These steps solve around 50% of app crash issues.
Check 1 – Restart the iPhone
Check 2 – Close all apps
Check 3 – Update the app in the App Store
Check 4 – Update to the latest iOS version
Check 5 – Check iPhone storage
iPhone apps crashing
This usually means:
• App bug or outdated version
• iOS compatibility issue
• Corrupted app data
Try:
• Updating the app
• Restarting the iPhone
• Reinstalling the app
iPhone apps freezing
This usually means:
• App background process stuck
• iOS background process delay
• Low storage
Try:
• Closing and reopening the app
• Freeing storage space
• Restarting the iPhone
iPhone apps closing immediately
This usually means:
• App corrupted
• iOS compatibility issue
• Apple Account issue
Try:
• Reinstalling the app
• Updating iOS
• Signing in to your Apple Account again
iPhone apps crashing after update
This usually means:
• App not updated for new iOS version
• Temporary iOS bug
• App cache conflict
Try:
• Updating the app
• Restarting the iPhone
• Reinstalling the app
iPhone apps crashing due to low storage
This usually means:
• Storage nearly full
• System Data too large
• App unable to save data
Try:
• Freeing storage space
• Turning on “Optimise iPhone Storage”
• Restarting the iPhone
iPhone apps crashing due to Apple Account issues
This usually means:
• Apple Account not fully signed in
• App Store verification issue
• iCloud sync conflict
Try:
• Signing in to your Apple Account again
• Restarting the iPhone
• Updating the app
When DIY stops working
You should get on‑site help if:
• Apps crash every time you open them
• Apps freeze or hang for long periods
• Apps crash after update or restore
• Apps work on another device but not your iPhone
These issues usually require:
• iPhone app and software diagnostics
• iCloud and Apple Account configuration repair
• iOS update and background process optimisation
• iPhone configuration and repair
On‑Site iPhone Support – London & South East UK
If your iPhone apps are crashing or freezing, Keith Thomas provides an often same‑day on‑site support service across:
• Central London
• West, North, South and East London
• Surrey
• Berkshire
• Hampshire
• Wiltshire
Keith Thomas is an Apple Support Specialist in:
• iPhone app and software issues
• iCloud and Apple Account troubleshooting
• iOS update and performance diagnostics
• iPhone configuration and repair
Book on‑site help in London and the South East UK
If your iPhone apps are crashing or freezing, Keith Thomas can visit your home or office and get everything working again.
Keith Thomas – Apple Support Specialist
Established 2010 – Open 09:30–20:30, 7 Days
Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7