Why Choose Keith Thomas
• 20 years of experience as a Senior Apple Support Specialist at Apple Computer UK HQ.
• Former Apple Computer UK Mac Support Specialist and Apple Authorised Service Provider background.
• Established and Independent since 2010 for on‑site Apple Support Service – no call centres, no outsourcing, no hardware repairs. Over 25,000+ Apple problems resolved. Unique on-site Apple Support Service. backed up with Independent Apple Telephone Support Assistance.
• Trusted by home users, small businesses, and professionals across London and the South East UK.• Clear, honest, software‑only support. No Hardware Repairs. Expert Apple Consultancy Service.
On‑site iPhone Messaging and Network Support in London and the South East UK
What this page covers
This guide explains the most common reasons why an iPhone cannot receive photos or videos using iMessage or MMS, the steps you can try yourself, and when it’s time to get professional on‑site help. It applies to:
• iPhone 17 / 17 Pro / 17 Pro Max / iPhone Air
• iPhone 16 / 16 Pro / 16 Pro Max
• iPhone 15 / 15 Pro
• iPhone 14 / 14 Pro
• iPhone 13 / 13 Pro
• iPhone 12 / 12 Pro
• iPhone SE (2nd and 3rd generation)
And all UK mobile networks including EE, O2, Vodafone, Three, Sky Mobile, BT Mobile, Virgin Media O2 and Tesco Mobile.
The most common photo and video receiving problems
These are the issues Keith Thomas sees most often during on‑site visits:
• iPhone cannot receive photos on iMessage
• iPhone cannot receive videos on iMessage
• iPhone cannot receive photos from Android phones
• iPhone cannot receive MMS messages
• Photos and videos not downloading
• iMessage says “Tap to Download” but nothing happens
• iPhone not receiving media after update
• iPhone not receiving media on EE / O2 / Vodafone / Three
Quick checks you can do yourself
These steps solve around 50% of media receiving issues.
Check 1 – Restart the iPhone
Check 2 – Turn Airplane Mode off and on
Check 3 – Check mobile data is working
Check 4 – Turn off Low Power Mode
Check 5 – Make sure iMessage is turned on
iPhone cannot receive photos or videos on iMessage
This usually means:
• Weak Wi‑Fi or mobile data
• iMessage temporarily offline
• Apple Account not fully signed in
Try:
• Turning iMessage off and on
• Restarting the iPhone
• Switching between Wi‑Fi and mobile data
iPhone cannot receive photos or videos from Android phones
This usually means:
• MMS disabled
• Mobile data turned off
• Network not supporting MMS temporarily
Try:
• Settings → Messages → Turn on MMS Messaging
• Turning on Mobile Data
• Restarting the iPhone
Photos and videos not downloading
This usually means:
• Weak signal
• iMessage server delay
• Network congestion
Try:
• Switching to mobile data
• Restarting the iPhone
• Turning Wi‑Fi off and on
iMessage says “Tap to Download” but nothing happens
This usually means:
• iMessage background process stuck
• Network timeout
• Apple Account not fully signed in
Try:
• Restarting the iPhone
• Signing out and back into your Apple Account
• Switching between Wi‑Fi and mobile data
iPhone cannot receive MMS messages
This usually means:
• MMS disabled in settings
• Mobile data turned off
• Network not supporting MMS temporarily
Try:
• Turning on MMS Messaging
• Turning on Mobile Data
• Restarting the iPhone
iPhone cannot receive media after update
This usually means:
• iMessage settings reset during update
• Apple Account re‑authentication required
• Temporary iOS bug
Try:
• Turning iMessage off and on
• Restarting the iPhone
• Updating to the latest iOS version
When DIY stops working
You should get on‑site help if:
• Photos or videos will not download at all
• Media only fails from certain contacts
• Media receiving stopped after an update
• Media receives on another phone but not your iPhone
These issues usually require:
• iMessage and MMS configuration repair
• Mobile provider diagnostics
• APN and carrier settings repair
• Apple Account and iCloud messaging checks
On‑Site iPhone Support – London & South East UK
If your iPhone cannot receive photos or videos, Keith Thomas provides an often same‑day on‑site support service across:
• Central London
• West, North, South and East London
• Surrey
• Berkshire
• Hampshire
• Wiltshire
Keith Thomas is an Apple Support Specialist in:
• iMessage and MMS media receiving issues
• Apple Account and iCloud messaging configuration
• Mobile network troubleshooting
• iPhone configuration and repair
Book on‑site help in London and the South East UK
If your iPhone cannot receive photos or videos, Keith Thomas can visit your home or office and get everything working again.
Keith Thomas – Apple Support Specialist
Established 2010 – Open 09:30–20:30, 7 Days
Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7