Why Choose Keith Thomas
• 20 years of experience as a Senior Apple Support Specialist at Apple Computer UK HQ.
• Former Apple Computer UK Mac Support Specialist and Apple Authorised Service Provider background.
• Established and Independent since 2010 for on‑site Apple Support Service – no call centres, no outsourcing, no hardware repairs. Over 25,000+ Apple problems resolved. Unique on-site Apple Support Service. backed up with Independent Apple Telephone Support Assistance.
• Trusted by home users, small businesses, and professionals across London and the South East UK.• Clear, honest, software‑only support. No Hardware Repairs. Expert Apple Consultancy Service.
On‑site iPhone Restore and Recovery Support in London and the South East UK
What this page covers
This guide explains the most common reasons why an iPhone cannot restore from a Mac or Windows PC using Finder or iTunes, the steps you can try yourself, and when it’s time to get professional on‑site help. It applies to:
• iPhone 17 / 17 Pro / 17 Pro Max / iPhone Air
• iPhone 16 / 16 Pro / 16 Pro Max
• iPhone 15 / 15 Pro
• iPhone 14 / 14 Pro
• iPhone 13 / 13 Pro
• iPhone 12 / 12 Pro
• iPhone SE (2nd and 3rd generation)
And all macOS and Windows versions that support iPhone restore.
The most common restore problems
These are the issues Keith Thomas sees most often during on‑site visits:
• iPhone cannot restore in Finder
• iPhone cannot restore in iTunes (Windows)
• iPhone stuck in recovery mode
• iPhone stuck in restore loop
• iPhone restore fails with error codes (4013, 4014, 9, 75, etc.)
• iPhone restore fails after update
• iPhone restore fails after reset
• iPhone restore fails due to USB or cable issues
• iPhone restore fails due to Apple Account activation
Quick checks you can do yourself
These steps solve around 40% of restore issues.
Check 1 – Restart the iPhone
Check 2 – Restart the Mac or PC
Check 3 – Try a different USB cable
Check 4 – Try a different USB port
Check 5 – Update macOS, Windows or iTunes
iPhone cannot restore in Finder
This usually means:
• macOS not up to date
• USB connection issue
• iPhone not entering recovery mode correctly
Try:
• Updating macOS
• Using a different USB cable
• Restarting both devices
iPhone cannot restore in iTunes (Windows)
This usually means:
• Outdated iTunes version
• Windows USB driver issue
• Security software blocking the restore
Try:
• Updating iTunes
• Restarting Windows
• Trying a different USB port
iPhone stuck in recovery mode
This usually means:
• iOS update failure
• Corrupted system files
• USB connection interruption
Try:
• Forcing the iPhone back into recovery mode
• Using a different cable or port
• Restarting the Mac or PC
iPhone stuck in restore loop
This usually means:
• Incomplete restore
• iOS activation issue
• Apple Account not fully signed in
Try:
• Restarting the iPhone
• Signing in to your Apple Account again
• Trying the restore again
iPhone restore fails with error codes
Common error codes include 4013, 4014, 9, 75 and others.
These usually mean:
• USB connection issue
• Hardware communication error
• macOS, Windows or iTunes issue
Try:
• Using a different cable
• Trying a different computer
• Updating macOS, Windows or iTunes
iPhone restore fails after update
This usually means:
• iOS version mismatch
• Temporary iOS bug
• Corrupted update file
Try:
• Updating to the latest iOS version
• Restarting both devices
• Trying the restore again
When DIY stops working
You should get on‑site help if:
• The iPhone will not restore at all
• The iPhone is stuck in recovery mode
• The restore fails with error codes
• The restore works on another device but not your iPhone
These issues usually require:
• iPhone restore and configuration repair
• Apple Account and activation diagnostics
• macOS, Windows and iTunes troubleshooting
• USB and hardware communication checks
On‑Site iPhone Support – London & South East UK
If your iPhone cannot restore from a Mac or PC, Keith Thomas provides an often same‑day on‑site support service across:
• Central London
• West, North, South and East London
• Surrey
• Berkshire
• Hampshire
• Wiltshire
Keith Thomas is an Apple Support Specialist in:
• iPhone restore and recovery issues
• Apple Account and activation troubleshooting
• macOS, Windows and iTunes diagnostics
• iPhone configuration and repair
Book on‑site help in London and the South East UK
If your iPhone cannot restore from a Mac or PC, Keith Thomas can visit your home or office and get everything working again.
Keith Thomas – Apple Support Specialist
Established 2010 – Open 09:30–20:30, 7 Days
Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7