Why Choose Keith Thomas
• 20 years of experience as a Senior Apple Support Specialist at Apple Computer UK HQ.
• Former Apple Computer UK Mac Support Specialist and Apple Authorised Service Provider background.
• Established and Independent since 2010 for on‑site Apple Support Service – no call centres, no outsourcing, no hardware repairs. Over 25,000+ Apple problems resolved. Unique on-site Apple Support Service. backed up with Independent Apple Telephone Support Assistance.
• Trusted by home users, small businesses, and professionals across London and the South East UK.• Clear, honest, software‑only support. No Hardware Repairs. Expert Apple Consultancy Service.
On‑site iPhone and iCloud Support in London and the South East UK
What this page covers
This guide explains the most common reasons why an iPhone cannot sign in to iCloud, the steps you can try yourself, and when it’s time to get professional on‑site help. It applies to:
• iPhone 17 / 17 Pro / 17 Pro Max / iPhone Air
• iPhone 16 / 16 Pro / 16 Pro Max
• iPhone 15 / 15 Pro
• iPhone 14 / 14 Pro
• iPhone 13 / 13 Pro
• iPhone 12 / 12 Pro
• iPhone SE (2nd and 3rd generation)
And all iCloud services including iCloud Drive, iCloud Photos, iCloud Mail, Contacts, Calendars, Keychain and iCloud Backup.
The most common iCloud sign‑in problems
These are the issues Keith Thomas sees most often during on‑site visits:
• iPhone cannot sign in to iCloud
• iPhone stuck on “Updating iCloud Settings…”
• iPhone keeps asking for Apple Account password
• iCloud sign‑in fails after update
• iCloud sign‑in fails because of two‑factor authentication
• iPhone cannot sign in because of an old Apple Account
• iCloud sign‑in fails because of network issues
• iCloud sign‑in fails because of an iCloud outage
Quick checks you can do yourself
These steps solve around 50% of iCloud sign‑in issues.
Check 1 – Restart the iPhone
Check 2 – Check your internet connection
Check 3 – Turn Airplane Mode off and on
Check 4 – Update to the latest iOS version
Check 5 – Make sure your Apple Account password is correct
iPhone cannot sign in to iCloud
This usually means:
• Incorrect Apple Account password
• Apple Account locked for security
• iCloud server delay
Try:
• Resetting your Apple Account password
• Restarting the iPhone
• Trying again on a different Wi‑Fi network
iPhone stuck on “Updating iCloud Settings…”
This usually means:
• iCloud setup stalled
• iCloud server delay
• iOS background process stuck
Try:
• Restarting the iPhone
• Signing out of your Apple Account and signing back in
• Updating to the latest iOS version
iPhone keeps asking for Apple Account password
This usually means:
• Apple Account authentication loop
• Incorrect password stored in Keychain
• iCloud Mail or iCloud Drive error
Try:
• Entering the password again
• Restarting the iPhone
• Signing out of your Apple Account and signing back in
iCloud sign‑in fails because of two‑factor authentication
This usually means:
• Trusted device not available
• Verification code not arriving
• Old phone number still linked to your Apple Account
Try:
• Requesting the code again
• Checking other Apple devices for the code
• Updating trusted phone numbers
iCloud sign‑in fails after update
This usually means:
• iCloud settings reset during update
• Apple Account re‑authentication required
• Temporary iOS bug
Try:
• Signing out and back into your Apple Account
• Restarting the iPhone
• Updating to the latest iOS version
When DIY stops working
You should get on‑site help if:
• The iPhone will not sign in to iCloud at all
• iCloud keeps asking for your Apple Account password
• iCloud sign‑in fails after an update
• iCloud services (Photos, Mail, Drive) are not working
These issues usually require:
• Apple Account and iCloud configuration repair
• iCloud database repair
• iPhone and Mac iCloud diagnostics
• Network and DNS troubleshooting
On‑Site iPhone & iCloud Support – London & South East UK
If your iPhone cannot sign in to iCloud, Keith Thomas provides an often same‑day on‑site support service across:
• Central London
• West, North, South and East London
• Surrey
• Berkshire
• Hampshire
• Wiltshire
Keith Thomas is an Apple Support Specialist in:
• iCloud and Apple Account issues
• iCloud Photos, Drive and Mail problems
• iPhone and Mac iCloud configuration
• Wi‑Fi and network troubleshooting
Book on‑site help in London and the South East UK
If your iPhone cannot sign in to iCloud, Keith Thomas can visit your home or office and get everything working again.
Keith Thomas – Apple Support Specialist
Established 2010 – Open 09:30–20:30, 7 Days
Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7