Why Choose Keith Thomas
• 20 years of experience as a Senior Apple Support Specialist at Apple Computer UK HQ.
• Former Apple Computer UK Mac Support Specialist and Apple Authorised Service Provider background.
• Established and Independent since 2010 for on‑site Apple Support Service – no call centres, no outsourcing, no hardware repairs. Over 25,000+ Apple problems resolved. Unique on-site Apple Support Service. backed up with Independent Apple Telephone Support Assistance.
• Trusted by home users, small businesses, and professionals across London and the South East UK.• Clear, honest, software‑only support. No Hardware Repairs. Expert Apple Consultancy Service.
On‑site iPhone Support in London and the South East UK
What this page covers
This guide explains the most common reasons why an iPhone will not back up to iCloud, the steps you can try yourself, and when it’s time to get professional on‑site help. It applies to:
• iPhone 15 / 15 Pro
• iPhone 14 / 14 Pro
• iPhone 13 / 13 Pro
• iPhone 12 / 12 Pro
• iPhone 11 / 11 Pro
• iPhone SE (all models)
If your iPhone will not back up to iCloud, keeps showing errors, or gets stuck preparing a backup, this page is for you.
The most common iPhone backup problems
These are the issues that Keith Thomas identifies most often during on‑site visits:
• iPhone not backing up to iCloud
• iPhone stuck on “Preparing Backup”
• iPhone stuck on “Estimating Time Remaining”
• iPhone backup taking hours
• iCloud storage full
• iPhone backup failing with an error
• iPhone not backing up over Wi‑Fi
• iPhone not backing up overnight
• iPhone not backing up after update
Quick checks you can do yourself
These steps solve around 60% of iPhone backup issues.
Check 1 – Make sure the iPhone is connected to Wi‑Fi
iCloud backups do not work over mobile data.
Check 2 – Plug the iPhone into power
iCloud backups only run automatically when the iPhone is charging.
Check 3 – Check iCloud storage
Go to Settings → Your Name → iCloud → Manage Account Storage.
Check 4 – Restart the iPhone
This clears temporary backup and iCloud errors.
iPhone not backing up to iCloud
This usually means:
• iCloud storage is full
• Wi‑Fi connection issues
• iCloud backup disabled
Try:
• Checking iCloud storage
• Restarting the iPhone
• Turning iCloud Backup off and on
iPhone stuck on “Preparing Backup”
This usually means:
• Large photo library
• Slow Wi‑Fi
• iCloud server delay
Try:
• Leaving the iPhone plugged in for 1–2 hours
• Restarting Wi‑Fi router
• Restarting the iPhone
iPhone stuck on “Estimating Time Remaining”
This usually means:
• Slow upload speed
• Large app data
• iCloud congestion
Try:
• Restarting the router
• Leaving the iPhone plugged in overnight
• Removing large unused apps
iPhone backup taking hours
This usually means:
• Slow broadband upload speed
• Large photo library
• Large WhatsApp or Messages data
Try:
• Restarting the router
• Backing up overnight
• Deleting old WhatsApp backups
iCloud storage full
This usually means:
• Old device backups
• Large photo library
• iCloud Drive files taking space
Try:
• Deleting old backups
• Turning on iCloud Photos
• Upgrading iCloud storage
iPhone backup failing with an error
This usually means:
• iCloud server issues
• Network timeout
• Corrupted previous backup
Try:
• Deleting the old backup
• Restarting the iPhone
• Restarting the router
iPhone not backing up over Wi‑Fi
This usually means:
• Weak Wi‑Fi signal
• Router compatibility issues
• Guest network enabled
Try:
• Moving closer to the router
• Restarting the router
• Turning off guest Wi‑Fi
iPhone not backing up overnight
This usually means:
• iPhone not plugged in
• Wi‑Fi disconnected overnight
• Low Power Mode enabled
Try:
• Plugging the iPhone in before bed
• Turning off Low Power Mode
• Restarting the router
iPhone not backing up after update
This usually means:
• iCloud settings reset
• Backup toggle turned off
• Temporary iOS bug
Try:
• Turning iCloud Backup off and on
• Restarting the iPhone
• Signing out and back into iCloud
When DIY stops working
You should get on‑site help if:
• The iPhone will not back up at all
• iCloud storage is full and you cannot free space
• Backup errors keep appearing
• Backup is stuck for hours
These issues usually require:
• iCloud account repair
• iPhone configuration repair
• iCloud storage optimisation
• Wi‑Fi and router diagnostics
On‑Site iPhone Support – London & South East UK
If your iPhone will not back up to iCloud, Keith Thomas provides an often same‑day on‑site support service across:
• Central London
• West, North, South and East London
• Surrey
• Berkshire
• Hampshire
• Wiltshire
Keith Thomas is an Apple Support Specialist in:
• iCloud backup issues
• Apple ID and iCloud account problems
• iPhone and Mac syncing issues
• Wi‑Fi and network problems
• iCloud storage optimisation
Book on‑site help in London and the South East UK
If your iPhone will not back up to iCloud, Keith Thomas can visit your home or office and get everything working again.
Keith Thomas – Apple Support Specialist
Established 2010 – Open 09:30–20:30, 7 Days
Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7