Why Choose Keith Thomas
• 20 years of experience as a Senior Apple Support Specialist at Apple Computer UK HQ.
• Former Apple Computer UK Mac Support Specialist and Apple Authorised Service Provider background.
• Established and Independent since 2010 for on‑site Apple Support Service – no call centres, no outsourcing, no hardware repairs. Over 25,000+ Apple problems resolved. Unique on-site Apple Support Service. backed up with Independent Apple Telephone Support Assistance.
• Trusted by home users, small businesses, and professionals across London and the South East UK.• Clear, honest, software‑only support. No Hardware Repairs. Expert Apple Consultancy Service.
On‑site iPhone and Mac Support in London and the South East UK
What this page covers
This guide explains the most common reasons why an iPhone will not sync with a Mac, the steps you can try yourself, and when it’s time to get professional on‑site help. It applies to:
• iPhone 17 / 17 Pro / 17 Pro Max / iPhone Air
• iPhone 16 / 16 Pro / 16 Pro Max
• iPhone 15 / 15 Pro
• iPhone 14 / 14 Pro
• iPhone 13 / 13 Pro
• iPhone 12 / 12 Pro
• iPhone SE (2nd and 3rd generation)
And all modern Mac computers running macOS Sequoia, Sonoma, Ventura or Monterey.
The most common iPhone syncing problems
These are the issues Keith Thomas sees most often during on‑site visits:
• iPhone not syncing with Mac
• iPhone not showing in Finder
• iPhone not syncing photos to Mac
• iPhone not syncing contacts to Mac
• iPhone not syncing calendars to Mac
• iPhone not syncing messages to Mac
• iPhone not syncing via USB
• iPhone not syncing via iCloud
• iPhone not syncing after update
Quick checks you can do yourself
These steps solve around 60% of iPhone syncing issues.
Check 1 – Unlock the iPhone
Check 2 – Tap “Trust This Computer”
Check 3 – Restart both devices
Check 4 – Try another USB cable
Check 5 – Check you are signed into the same iCloud account on both devices
iPhone not syncing with Mac
This usually means:
• iCloud sync disabled
• USB connection issue
• iPhone not trusted by the Mac
Try:
• Checking iCloud settings on both devices
• Restarting the iPhone and the Mac
• Using an Apple‑certified USB cable
iPhone not showing in Finder
This usually means:
• Finder preferences not set to show devices
• USB cable or port issue
• iPhone not trusted
Try:
• Finder → Settings → Sidebar → enable “CDs, DVDs and iOS Devices”
• Trying another USB port or cable
• Restarting both devices
iPhone not syncing photos to Mac
This usually means:
• iCloud Photos disabled on one device
• Low Power Mode enabled on iPhone
• Wi‑Fi issues
Try:
• Turning on iCloud Photos on both iPhone and Mac
• Turning off Low Power Mode on iPhone
• Restarting the Wi‑Fi router
iPhone not syncing contacts to Mac
This usually means:
• iCloud Contacts disabled
• iCloud account mismatch
• Contacts stored “On My iPhone” only
Try:
• Turning on Contacts in iCloud settings on both devices
• Checking you are signed into the same iCloud account
• Moving contacts from “On My iPhone” to iCloud
iPhone not syncing calendars to Mac
This usually means:
• iCloud Calendars disabled
• iCloud account mismatch
• Events stored in a local calendar only
Try:
• Turning on Calendars in iCloud settings on both devices
• Checking the default calendar is an iCloud calendar
• Restarting the Calendar app on Mac
iPhone not syncing messages to Mac
This usually means:
• iMessage not enabled on one device
• Messages in iCloud disabled
• iCloud account mismatch
Try:
• Turning on iMessage on both iPhone and Mac
• Turning on Messages in iCloud
• Checking both devices use the same Apple ID
iPhone not syncing via USB
This usually means:
• Faulty or charge‑only cable
• USB port issue
• macOS security or trust settings
Try:
• Using an Apple‑certified data cable
• Trying another USB port
• Tapping “Trust This Computer” on iPhone
iPhone not syncing via iCloud
This usually means:
• iCloud services disabled (Contacts, Calendars, Photos, etc.)
• iCloud storage nearly full
• Wi‑Fi or network issues
Try:
• Turning on the relevant iCloud services
• Freeing iCloud storage space
• Restarting the router and both devices
iPhone not syncing after update
This usually means:
• iCloud settings reset during update
• iTunes/Finder sync settings changed
• Temporary iOS or macOS bug
Try:
• Checking iCloud and sync settings again
• Restarting both devices
• Installing any further minor updates
When DIY stops working
You should get on‑site help if:
• The iPhone will not sync with the Mac at all
• Contacts, calendars or photos refuse to sync
• The iPhone never appears in Finder
• Syncing fails with repeated errors
These issues usually require:
• iCloud account repair
• iPhone and Mac configuration repair
• Photos and Contacts database repair
• Wi‑Fi and network diagnostics
On‑Site iPhone & Mac Support – London & South East UK
If your iPhone will not sync with your Mac, Keith Thomas provides an often same‑day on‑site support service across:
• Central London
• West, North, South and East London
• Surrey
• Berkshire
• Hampshire
• Wiltshire
Keith Thomas is an Apple Support Specialist in:
• iPhone and Mac syncing issues
• iCloud and Apple ID problems
• Photos, Contacts and Calendars syncing issues
• Wi‑Fi and home network problems
Book on‑site help in London and the South East UK
If your iPhone will not sync with your Mac, Keith Thomas can visit your home or office and get everything working again.
Keith Thomas – Apple Support Specialist
Established 2010 – Open 09:30–20:30, 7 Days
Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7