Why Choose Keith Thomas
• 20 years of experience as a Senior Apple Support Specialist at Apple Computer UK HQ.
• Former Apple Computer UK Mac Support Specialist and Apple Authorised Service Provider background.
• Established and Independent since 2010 for on‑site Apple Support Service – no call centres, no outsourcing, no hardware repairs. Over 25,000+ Apple problems resolved. Unique on-site Apple Support Service. backed up with Independent Apple Telephone Support Assistance.
• Trusted by home users, small businesses, and professionals across London and the South East UK.• Clear, honest, software‑only support. No Hardware Repairs. Expert Apple Consultancy Service.
On‑site Apple Mac Support in London and the South East UK
What this page covers
This guide explains the real reasons Mac apps won’t save documents, the steps you can try yourself, and when it’s time to get professional on‑site help. It applies to:
• MacBook Air
• MacBook Pro
• iMac
• Mac mini
• Mac Studio
If apps won’t save files, show “Unable to Save”, or keep asking you to save repeatedly, this page is for you.
The most common reasons Mac apps won’t save
These are the issues that Keith Thomas identifies most often during on‑site visits:
• No permission to save in the selected folder
• iCloud Drive syncing conflicts
• Damaged app preferences
• Low free disk space
• File name or file path errors
• macOS update issues
• Damaged system files
• Corrupted user account
Quick checks you can do yourself
These steps solve around 60% of saving issues.
Check 1 – Restart the Mac
A restart clears temporary file‑handling processes.
Check 2 – Try saving to the Desktop
If that works, the issue is folder permissions or iCloud.
Check 3 – Check free disk space
Apple menu → About This Mac → Storage. Aim for at least 20GB free.
Check 4 – Rename the file
Avoid special characters like / : * ? “ < > |
If apps won’t save to iCloud Drive
This usually means:
• iCloud syncing delays
• iCloud Drive full
• Folder permissions issues
Try:
• Saving to Desktop instead
• Restarting the Mac
• Checking iCloud storage
If apps won’t save to Documents or Desktop
This usually means:
• macOS permissions issues
• App not allowed in System Settings → Privacy & Security
• Damaged folder permissions
Try:
• System Settings → Privacy & Security → Files and Folders
• Restarting the Mac
• Saving to another folder
If apps save extremely slowly
This usually means:
• iCloud syncing delays
• Large file size
• Slow external drive
Try:
• Saving locally instead of iCloud
• Restarting the Mac
• Disconnecting external drives
If apps won’t autosave
This usually means:
• App autosave disabled
• iCloud conflicts
• Damaged app preferences
Try:
• Checking the app’s autosave settings
• Restarting the Mac
• Updating the app
When DIY stops working
You should get on‑site help if:
• Apps refuse to save files repeatedly
• You cannot save to any folder
• iCloud Drive constantly shows errors
• macOS reinstall does not fix the issue
• You need your data preserved
These issues usually require:
• File and folder permission repair
• macOS recovery
• Data‑safe macOS reinstall
• User account repair
• iCloud and syncing diagnostics
On‑Site Apple Mac Support – London & South East UK
If your Mac apps are not saving, Keith Thomas provides an often same‑day on‑site support service across:
• Central London
• West, North, South and East London
• Surrey
• Berkshire
• Hampshire
• Wiltshire
Keith Thomas is a Mac Support Specialist in:
• App saving and file‑handling issues
• macOS configuration repair
• Data‑safe macOS recovery
• macOS reinstall and repair
• iCloud and Apple Account issues
• New Mac setup and migration
• User account and permissions diagnostics
Book on‑site help in London and the South East UK
If your Mac apps are not saving, Keith Thomas can visit your home or office and get you working again.
Keith Thomas – Apple Mac Support Specialist
Established 2010 – Open 09:30–20:30, 7 Days
Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7