Why Choose Keith Thomas
• 20 years of experience as a Senior Apple Support Specialist at Apple Computer UK HQ.
• Former Apple Computer UK Mac Support Specialist and Apple Authorised Service Provider background.
• Established and Independent since 2010 for on‑site Apple Support Service – no call centres, no outsourcing, no hardware repairs. Over 25,000+ Apple problems resolved. Unique on-site Apple Support Service. backed up with Independent Apple Telephone Support Assistance.
• Trusted by home users, small businesses, and professionals across London and the South East UK.• Clear, honest, software‑only support. No Hardware Repairs. Expert Apple Consultancy Service.
On‑site Apple Mac Support in London and the South East UK
What this page covers
This guide explains the real reasons Mac apps don’t appear in the Applications folder, the steps you can try yourself, and when it’s time to get professional on‑site help. It applies to:
• MacBook Air
• MacBook Pro
• iMac
• Mac mini
• Mac Studio
If apps are missing, appear only in Launchpad, or disappear after installation, this page is for you.
The most common reasons apps don’t show in Applications
These are the issues that Keith Thomas identifies most often during on‑site visits:
• App installed only for the current user
• App installed in the wrong folder
• App still inside a disk image (DMG)
• App not dragged into Applications during installation
• App Store installation errors
• Damaged app files
• macOS update issues
• Corrupted user account
Quick checks you can do yourself
These steps solve around 70% of missing‑app issues.
Check 1 – Restart the Mac
A restart refreshes Finder and app indexing.
Check 2 – Search for the app
Use Spotlight to check if the app is installed elsewhere.
Check 3 – Check the user Applications folder
Go to Finder → Go → Home → Applications.
Check 4 – Reinstall the app
Reinstalling often places it correctly in Applications.
If the app is still inside a DMG
This usually means:
• The app was opened directly from the disk image
• The app was never copied to Applications
Try:
• Opening the DMG again
• Dragging the app into the Applications folder
• Ejecting the DMG afterwards
If the app installed only for one user
This usually means:
• The installer placed the app in ~/Applications
• Permissions prevented installation in /Applications
Try:
• Moving the app from the user Applications folder to the main Applications folder
• Restarting the Mac
If the app shows in Launchpad but not in Applications
This usually means:
• App Store installation glitch
• Damaged app bundle
• App stored in a hidden system folder
Try:
• Reinstalling the app from the App Store
• Restarting the Mac
• Updating macOS
If the app disappears after installation
This usually means:
• App Store download corruption
• macOS indexing issues
• Damaged system files
Try:
• Restarting the Mac
• Reinstalling the app
• Running Disk Utility First Aid
If apps don’t appear only on one user account
This usually means:
• Corrupted user account
• Damaged Finder preferences
• Permissions issues
Try:
• Testing the app on another user account
• Restarting the Mac
• Reinstalling macOS without erasing data
When DIY stops working
You should get on‑site help if:
• Apps refuse to appear in Applications
• Apps disappear after installation
• App Store reinstall does not fix the issue
• Disk Utility shows errors
• You need your data preserved
These issues usually require:
• App and system configuration repair
• macOS recovery
• Data‑safe macOS reinstall
• User account repair
• Permissions and system file diagnostics
On‑Site Apple Mac Support – London & South East UK
If your Mac apps are not showing in the Applications folder, Keith Thomas provides an often same‑day on‑site support service across:
• Central London
• West, North, South and East London
• Surrey
• Berkshire
• Hampshire
• Wiltshire
Keith Thomas is a Mac Support Specialist in:
• Missing app and installation issues
• macOS configuration repair
• Data‑safe macOS recovery
• macOS reinstall and repair
• iCloud and Apple Account issues
• New Mac setup and migration
• User account and permissions diagnostics
Book on‑site help in London and the South East UK
If your Mac apps are not showing in the Applications folder, Keith Thomas can visit your home or office and get you working again.
Keith Thomas – Apple Mac Support Specialist
Established 2010 – Open 09:30–20:30, 7 Days
Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7