Why Choose Keith Thomas
• 20 years of experience as a Senior Apple Support Specialist at Apple Computer UK HQ.
• Former Apple Computer UK Mac Support Specialist and Apple Authorised Service Provider background.
• Established and Independent since 2010 for on‑site Apple Support Service – no call centres, no outsourcing, no hardware repairs. Over 25,000+ Apple problems resolved. Unique on-site Apple Support Service. backed up with Independent Apple Telephone Support Assistance.
• Trusted by home users, small businesses, and professionals across London and the South East UK.• Clear, honest, software‑only support. No Hardware Repairs. Expert Apple Consultancy Service.
On‑site Apple Mac Support in London and the South East UK
What this page covers
This guide explains the real reasons Mac apps stop syncing, the steps you can try yourself, and when it’s time to get professional on‑site help. It applies to:
• MacBook Air
• MacBook Pro
• iMac
• Mac mini
• Mac Studio
If apps won’t sync documents, notes, reminders, calendars or settings across your devices, this page is for you.
The most common reasons Mac apps stop syncing
These are the issues that Keith Thomas identifies most often during on‑site visits:
• iCloud syncing delays
• iCloud Drive disabled
• Apple ID conflicts
• Network or Wi‑Fi issues
• App‑specific syncing errors
• Damaged app preferences
• macOS update issues
• Corrupted user account
Quick checks you can do yourself
These steps solve around 60% of syncing issues.
Check 1 – Restart the Mac
A restart resets iCloud and app syncing services.
Check 2 – Check your internet connection
iCloud syncing requires a stable connection.
Check 3 – Check iCloud status
System Settings → Apple ID → iCloud → ensure the app is enabled.
Check 4 – Check free iCloud storage
If iCloud is full, syncing stops.
If iCloud Drive is not syncing
This usually means:
• iCloud Drive disabled
• Syncing delays
• Damaged iCloud configuration
Try:
• System Settings → Apple ID → iCloud → enable iCloud Drive
• Restarting the Mac
• Leaving the Mac plugged in for a few hours
If Notes, Reminders or Calendar won’t sync
This usually means:
• App not set to use iCloud
• Apple ID mismatch
• iCloud syncing delays
Try:
• System Settings → Apple ID → iCloud → enable the app
• Restarting the Mac
• Checking the same Apple ID is used on all devices
If third‑party apps won’t sync
This usually means:
• App‑specific syncing issues
• Outdated app version
• Damaged app preferences
Try:
• Updating the app
• Restarting the Mac
• Signing out and back into the app
If apps won’t sync after a macOS update
This usually means:
• Spotlight indexing
• iCloud re‑syncing
• App incompatibility
Try:
• Leaving the Mac plugged in for a few hours
• Restarting the Mac
• Updating the app
If apps won’t sync only on one user account
This usually means:
• Corrupted user account
• Damaged preferences
• Permissions issues
Try:
• Testing syncing on another user account
• Restarting the Mac
• Reinstalling macOS without erasing data
When DIY stops working
You should get on‑site help if:
• Apps refuse to sync repeatedly
• iCloud errors keep appearing
• macOS reinstall does not fix the issue
• Syncing fails across multiple apps
• You need your data preserved
These issues usually require:
• iCloud and app configuration repair
• macOS recovery
• Data‑safe macOS reinstall
• User account repair
• Permissions and system file diagnostics
On‑Site Apple Mac Support – London & South East UK
If your Mac apps are not syncing, Keith Thomas provides an often same‑day on‑site support service across:
• Central London
• West, North, South and East London
• Surrey
• Berkshire
• Hampshire
• Wiltshire
Keith Thomas is a Mac Support Specialist in:
• App syncing and iCloud issues
• macOS configuration repair
• Data‑safe macOS recovery
• macOS reinstall and repair
• Apple ID and iCloud troubleshooting
• New Mac setup and migration
• User account and permissions diagnostics
Book on‑site help in London and the South East UK
If your Mac apps are not syncing, Keith Thomas can visit your home or office and get you working again.
Keith Thomas – Apple Mac Support Specialist
Established 2010 – Open 09:30–20:30, 7 Days
Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7