Why Choose Keith Thomas
• 20 years of experience as a Senior Apple Support Specialist at Apple Computer UK HQ.
• Former Apple Computer UK Mac Support Specialist and Apple Authorised Service Provider background.
• Established and Independent since 2010 for on‑site Apple Support Service – no call centres, no outsourcing, no hardware repairs. Over 25,000+ Apple problems resolved. Unique on-site Apple Support Service. backed up with Independent Apple Telephone Support Assistance.
• Trusted by home users, small businesses, and professionals across London and the South East UK.• Clear, honest, software‑only support. No Hardware Repairs. Expert Apple Consultancy Service.
On‑site Apple Mac Support in London and the South East UK
What this page covers
This guide explains the real reasons a Mac mouse stops working, the steps you can try yourself, and when it’s time to get professional on‑site help. It applies to:
• Magic Mouse
• USB and wireless mice
• MacBook Air and MacBook Pro (external mouse issues)
• iMac, Mac mini and Mac Studio
If your Mac mouse is unresponsive, jumps around, disconnects, or won’t pair, this page is for you.
The most common reasons a Mac mouse stops working
These are the issues that Keith Thomas identifies most often during on‑site visits:
• Bluetooth connection issues
• Low battery on Magic Mouse
• macOS mouse configuration errors
• Interference from nearby devices
• Damaged or outdated apps
• macOS update issues
• Hardware‑related mouse problems
Quick checks you can do yourself
These steps solve around 60% of mouse issues.
Check 1 – Restart the Mac
A restart resets the mouse system and clears temporary issues.
Check 2 – Turn Bluetooth off and on
System Settings → Bluetooth → Turn Off → Turn On.
Check 3 – Charge the Magic Mouse
Use a Lightning cable to charge it for at least 10 minutes.
Check 4 – Check mouse settings
System Settings → Mouse → Ensure tracking and click settings are correct.
If your Magic Mouse won’t connect
This usually means:
• Bluetooth interference
• Low battery
• macOS Bluetooth corruption
Try:
• Turning Bluetooth off and on
• Charging the mouse
• Removing and re‑adding the device
If your USB or wireless mouse is not working
This usually means:
• USB port issues
• Receiver not detected
• Low battery (wireless)
Try:
• Restarting the Mac
• Trying another USB port
• Replacing the battery
If the mouse cursor jumps or lags
This usually means:
• Interference from nearby devices
• Low battery
• macOS configuration issues
Try:
• Moving the mouse closer to the Mac
• Restarting the Mac
• Updating macOS
When DIY stops working
You should get on‑site help if:
• The mouse stops working completely
• Bluetooth mice won’t connect at all
• The cursor jumps or freezes constantly
• macOS reinstall does not fix the issue
• You need your data preserved
These issues usually require:
• Mouse configuration repair
• macOS recovery
• Data‑safe macOS reinstall
• User account repair
• Hardware and Bluetooth diagnostics
On‑Site Apple Mac Support – London & South East UK
If your Mac mouse is not working, Keith Thomas provides an often same‑day on‑site support service across:
• Central London
• West, North, South and East London
• Surrey
• Berkshire
• Hampshire
• Wiltshire
Keith Thomas is a Mac Support Specialist in:
• Mac mouse and input issues
• macOS mouse configuration repair
• Data‑safe macOS recovery
• macOS reinstall and repair
• iCloud and Apple Account issues
• New Mac setup and migration
• Hardware and Bluetooth diagnostics
Book on‑site help in London and the South East UK
If your Mac mouse is not working, Keith Thomas can visit your home or office and get you working again.
Keith Thomas – Apple Mac Support Specialist
Established 2010 – Open 09:30–20:30, 7 Days
Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7