Why Choose Keith Thomas
• 20 years of experience as a Senior Apple Support Specialist at Apple Computer UK HQ.
• Former Apple Computer UK Mac Support Specialist and Apple Authorised Service Provider background.
• Established and Independent since 2010 for on‑site Apple Support Service – no call centres, no outsourcing, no hardware repairs. Over 25,000+ Apple problems resolved. Unique on-site Apple Support Service. backed up with Independent Apple Telephone Support Assistance.
• Trusted by home users, small businesses, and professionals across London and the South East UK.• Clear, honest, software‑only support. No Hardware Repairs. Expert Apple Consultancy Service.
On‑site Apple Mac Support in London and the South East UK
What this page covers
This guide explains the real reasons a Mac trackpad stops working, the steps you can try yourself, and when it’s time to get professional on‑site help. It applies to:
• MacBook Air (built‑in trackpad)
• MacBook Pro (built‑in trackpad)
• iMac (Magic Trackpad)
• Mac mini (Magic Trackpad)
• Mac Studio (Magic Trackpad)
If your Mac trackpad is unresponsive, gestures don’t work, or the cursor freezes, this page is for you.
The most common reasons a Mac trackpad stops working
These are the issues that Keith Thomas identifies most often during on‑site visits:
• Bluetooth connection issues (Magic Trackpad)
• Low battery on Magic Trackpad
• macOS trackpad configuration errors
• Damaged or unresponsive trackpad surface
• macOS update issues
• Interference from nearby devices
• Hardware‑related trackpad problems
Quick checks you can do yourself
These steps solve around 60% of trackpad issues.
Check 1 – Restart the Mac
A restart resets the trackpad system and clears temporary issues.
Check 2 – For Magic Trackpad: turn Bluetooth off and on
System Settings → Bluetooth → Turn Off → Turn On.
Check 3 – Charge the Magic Trackpad
Use a Lightning cable to charge it for at least 10 minutes.
Check 4 – Check trackpad settings
System Settings → Trackpad → Ensure gestures and click settings are correct.
If your built‑in MacBook trackpad is not working
This usually means:
• macOS trackpad configuration issues
• System file corruption
• Hardware‑related trackpad failure
Try:
• Restarting the Mac
• Booting into Safe Mode
• Reinstalling macOS without erasing data
If your Magic Trackpad won’t connect
This usually means:
• Bluetooth interference
• Low battery
• macOS Bluetooth corruption
Try:
• Turning Bluetooth off and on
• Charging the trackpad
• Removing and re‑adding the device
If gestures don’t work
This usually means:
• Trackpad settings disabled
• App‑specific gesture conflicts
• macOS configuration issues
Try:
• Checking System Settings → Trackpad
• Restarting the Mac
• Testing gestures in another app
When DIY stops working
You should get on‑site help if:
• The trackpad stops working completely
• Gestures fail repeatedly
• Bluetooth trackpads won’t connect at all
• macOS reinstall does not fix the issue
• You need your data preserved
These issues usually require:
• Trackpad configuration repair
• macOS recovery
• Data‑safe macOS reinstall
• User account repair
• Hardware diagnostics
On‑Site Apple Mac Support – London & South East UK
If your Mac trackpad is not working, Keith Thomas provides an often same‑day on‑site support service across:
• Central London
• West, North, South and East London
• Surrey
• Berkshire
• Hampshire
• Wiltshire
Keith Thomas is a Mac Support Specialist in:
• Mac trackpad and input issues
• macOS trackpad configuration repair
• Data‑safe macOS recovery
• macOS reinstall and repair
• iCloud and Apple Account issues
• New Mac setup and migration
• Hardware and Bluetooth diagnostics
Book on‑site help in London and the South East UK
If your Mac trackpad is not working, Keith Thomas can visit your home or office and get you working again.
Keith Thomas – Apple Mac Support Specialist
Established 2010 – Open 09:30–20:30, 7 Days
Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7