Keith Thomas – Independent Apple Support Specialist with Experience at Apple UK
Keith Thomas is an experienced Apple Support Specialist and Apple Mac Computer Engineer, established since 2010. With support knowledge gained from working at Apple Computer UK and several Apple Authorised Service Providers, Keith offers calm, expert help for Mac, iCloud, email, and Apple Account issues delivered on-site in person, at your home or office.
Keith Thomas has a wide range of Apple Mac IT support skills and is recognised as a Mac Expert and Apple iCloud Expert, and has helped over 4,000 clients resolve more than 25,000 Apple‑related problems across London, Surrey, and the South East of the UK.
Every visit is handled personally -no call centre, no remote guesswork, and no outsourced technicians. Keith’s reputation is built on accuracy, discretion, trust, and real-world experience helping clients with setup, migration, upgrade recovery, Apple account issues, and full Apple ecosystem support. Apple Support by Keith Thomas is a Software Support service. No Hardware Repairs.
The MacBook NEO is the new entry level MacBook Laptop computer that uses the Apple A18 Technology processor that has been powering the Apple iPhone and Apple iPads and the A18 Apple Technology processor has now been optimised for use on the new MacBook NEO laptop.
MacBook NEO Setup and Support Service in London and the South East UK
Keith Thomas provides onsite MacBook NEO Setup and Support services right across London and the South East UK and you can arrange to have an Apple at Home Setup and Support experience with Keith Thomas.
As Apple has entered the entry price level for laptops the MacBook NEO which is available in many colours especially Blush, Indigo, New Citrus, Silver , but light pink, light blue, orange, the colours represent the Apple logo and the colour history of Apple are still around.
MacBook NEO vs MacBook Pro M5 Pro and Max
For a consumer that needs a new laptop computer then for home use or even for office use then it makes no sense in considering anything else apart from the MacBook NEO, as how fast do you need Apple Mac Safari to open and show a website page, or how quickly you need to open Apple Mac Mail.
Recent tests by Keith Thomas using Apple Mac Mail on a £599 new Mac mini vs a Mac Pro £7000 desktop Apple Mac computer revels no difference in the outcome or performance when it comes to using for example a Google GMail email address to check for and to send and receive email messages, and the same logic will apply for the new Apple MacBook NEO laptop computer.
The MacBook NEO £599 UK Price Laptop Powered by Apple A18 Pro Silicon Technology
The MacBook NEO Technical Specifications, starts with the MacBook NEO A18 Pro Technology Processor.
- 13 Inch Display
- Apple A18 Pro 6 Core CPU, 5 Core GPU, 16 core Neural Engine
- Apple Intelligence
- 8Gb unified memory
- 256Gb Storage or 512 SSD Storage
- Keyboard, Touch ID on 512Gb
- No Power adapter included
- USB-C charging cable included
- Two USB-C ports
- 1x USB-C 3 Port Support up to 10 Gbps
- 1x USB-C 2 Port Support up to 480 Mbps
- 3.5mm headphone jack
- Bluetooth
- Support for one external display
- MacOS Tahoe 26.x system software at launch and upgradable to macOS 27 when available fall 2026
- Available in the UK from the 11th of March 2026
MacBook Neo Review UK by Keith Thomas
The MacBook Neo is the first Apple Laptop to use the Apple A18 Technology processor taken from the Apple iPhone 16 Pro, and a Apple MacBook Laptop that does not have support for a Thunderbolt USB-C connection speeds.
The MacBook Neo Trackpad does not have the touch non click feature. The MacBook Neo entry level price of £599 in the UK, and £699 for the MacBook Neo with the Touch ID keyboard sensor.
For most people who are new to Apple and will be considering their first Apple MacBook laptop computer, the finer technology specifications will not necessarily matter as the MacBook Neo will be used primarily for personal internet use and for email use.
Apple expects that most people that will choose to buy the MacBook Neo, will be new to Apple, and also might have a non Apple smartphone, or are considering a new Apple MacBook laptop computer for the first time.
The MacBook Neo laptop does not come with a power adaptor, however, a USB-C port power adaptor that has 20 watts to 70 watts is suitable to charge the MacBook Neo, and these are available from £19 for a 20 watt USB-C power adapter.
The MacBook Neo lacks fast charging, but with the 16 hours of battery use and with a suitable power adaptor and one that has a compact folding size, and can also be used to charge a iPhone, or an iPad, is easy to carry a 20w to 30w small compact USB-C power adaptor with the MacBook Neo.
MacBook Neo Performance
The MacBook Neo performance for consumers that need to use Apple Mac Safari, Apple Mac Mail, Apple Photos for Mac, and Microsoft 365 for Mac will be able to use the MacBook Neo for day to day use without problems even with the 8Gb of unified memory. However, for consumers that use Google Chrome, the Google Chrome software can use a lot of memory, and a Google ChromeBook might be the better option, especially if a Google Android smartphone is used with a Google account. But using Apple Safari to open Google.com website pages will work much better than by installing Google Chrome if Google Tabs are used to open many pages.
Why Choose Keith Thomas
• 20 years of experience as a Senior Apple Support Specialist at Apple Computer UK HQ.
• Former Apple Computer UK Mac Support Specialist and Apple Authorised Service Provider background.
• Established and Independent since 2010 for on‑site Apple Support Service – no call centres, no outsourcing, no hardware repairs. Over 25,000+ Apple problems resolved. Unique on-site Apple Support Service. backed up with Independent Apple Telephone Support Assistance.
• Trusted by home users, small businesses, and professionals across London and the South East UK.• Clear, honest, software‑only support. No Hardware Repairs. Expert Apple Consultancy Service.
Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7
Where can I get onsite help with my MacBook Neo Laptop computer in London, South East UK?
Keith Thomas provides onsite Apple MacBook Neo setup and support services in London and right across the South East UK, including Covent Garden, Regent Street, Battersea, Knightsbridge and to Surrey, Guildford, Hampshire Basingstoke, Wiltshire, Salisbury, Buckinghamshire Gerrards Cross, Beaconsfield, Berkshire, Reading, Windsor and locations in the South East UK.
How does the MacBook Neo compare to a MacBook Air, MacBook Pro laptop computer for consumer use?
Most consumers use a laptop computer for internet browsing and for email and for photography use, and for example the MacBook Neo opens Apple Mac Safari, and Apple Mac Mail, Apple Photos for Mac, at an incredible speed, so the MacBook Neo is more than suitable for most consumers that need a new laptop computer at the starting price of £599 for the MacBook Neo 256Gb model, of the 512Gb model at £699
How does the MacBook Neo compare to a Chrome Book laptop for consumer use?
Chromebooks start at £129 in the UK for a very basic laptop and can be available at Curry’s and John Lewis, but at this price point the display is poor vs the MacBook Neo, but a Chrome Book can be a good choice if you only need a laptop for website browsing or for Gmail use, Google Docs, but if you have an Apple iPhone or use Apple iCloud services, then the MacBook Neo is probably a better choice vs a Chrome Book.
The MacBook Neo does not come with a power adapter, What is the best power adapter to use?
The MacBook Neo can use a Apple 20w power adapter which is priced at £19.00, it’s ideal for charging the MacBook Neo, or if you need two charge more than one device then the Apple 35w Dual Port Power Adapter sold at £59.00 makes this a great choice charging a MacBook Neo and an Apple iPhone or even an Apple Watch with the correct charging cable lead.
Where can i get help with setting up my new Apple MacBook Neo Laptop computer in London and in the South East UK?
Keith Thomas is a MacBook Apple Laptop computer support specialist that provides onsite help with setting up a new Apple MacBook Neo laptop computer in London and in the South East UK. Telephone: 07800 940756 or send a SMS Text message to 07800 940756 to discuss or to book an MacBook Neo setup appointment with a MacBook Neo Support Specialist. or complete an online website contact form
Where can i get MacBook Neo Apple Laptop Computer Training in London and in the South East UK?
Keith Thomas provides Apple MacBook Neo Training in London and in the South East UK, for help with setting up a new Apple MacBook Neo, and for onsite personal one to one MacBook Neo Training in London and in the South East UK.
What is the best Apple Time Machine Storage device for the MacBook Neo Apple Laptop?
The MacBook Neo has 2 USB-C Ports, and only one USB-C port supports USB-C 3 10 Gbps speeds, the Samsung T7 External SSD, and the Crucial x9 Pro, and the SanDisk external SSD all work well with the MacBook Neo, with the Samsung T7 being the one that is the prefered one to use, using a USB 4 or a Thunderbolt external SSD will work, but the speed is limited to the USB-C 3 10 Gbps speed. a Lacie External SSD is also a good option if you need a SSD that can support a higher speed if you need to connect or copy data to a iMac M series computer or to a Apple M series MacBook Air, MacBook Pro.
What if the difference between buying a new MacBook Neo from the Apple Store vs buying one from Curry’s, John Lewis, Selfridges or from Harrods?
The MacBook Neo price from Apple Stores or from Curry’s, Selfridges, John Lewis, Harrods remains the same and the Apple warranty is worldwide, but the level of service and quality of the support can be different, even if you buy and purchase a new MacBook Neo from an Apple Authorised Premium Retailer then the Apple Support is the same.
How does the MacBook Neo compare to a MacBook Air or MacBook Pro laptop computer?
The MacBook Neo laptop computer vs a MacBook Sir or a MacBook Pro Apple laptop for a consumer or for a home user that needs to use Apple Safari or Apple Mail, Microsoft Outlook for Mac, and the Apple iCloud features, the difference is minimal as the Apple A18 Pro technology processor is more than powerful enough for a home user and even for a Apple business owner that needs a new Apple laptop computer. If you need to use and install third party software applications like Adobe Photoshop or video editing software then the Apple MacBook Air or the Apple MacBook Pro with a M5 technology processor and 16Gb or 32Gb of unified memory can be the better choice for a new MacBook laptop computer.
What is the best way to setup a new MacBook Neo?
The best way to setup a new MacBook Neo is to actually simply sign into an Apple Account using your Apple Account email address or telephone number and then switch on all of the iCloud services. If you need to install any additional software, use the Apple App Store. This will ensure that no outdated software is installed for example any old and outdated Intel software.
What is the quickest way to transfer data from an existing Apple Mac computer to a MacBook Neo?
Using a Thunderbolt 4 USB-C lead between two computers is the fastest way possible to transfer data, or another fast way is to use an external SSD flash storage device which has USB-C, even if you need to use a USB-A to USB-C adapter. WiFi and Ethernet can be slow to transfer a lot of data vs Thunderbolt and an external SSD.
What is the MacBook Neo performance of the A Series Technology processor vs the M Series technology processor?
The MacBook Neo A series technology processor gives good performance for a Apple laptop and for a consumer the MacBook Neo can work with video editing and Adobe software if necessary but for day to day use for email and for internet browsing the MacBook Neo meets 99.9% of consumers needs.
Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7
Macbook Neo John Lewis vs MacBook Neo Curry’s
If you are thinking about buying a MacBook Neo Apple laptop computer either from John Lewis or from Curry’s then the choice of the MacBook Neo technical specifications are the same with the choice of the MacBook Neo at £599 and the £699 MacBook Neo with the Touch ID and 512Gb of storage. The £699 MacBook Neo with the Touch ID provides a time saving feature and the Apple to use Apple Passwords with the Touch ID.
You can get onsite MacBook Neo Support from and with Keith Thomas for help with setting a MacBook Neo from John Lewis and or from Curry’s in London and in the South East UK.
Macbook Neo Training in London and the South East UK
The MacBook Neo is a great choice for anyone that is new to Apple and new to Apple Mac computers, if you are looking for the MacBook Neo training manual it’s actually on the MacBook Neo via the Apple Tips application which is found within the MacBook Neo Applications folder by clicking on the MacBook Neo first icon in the dock (the Blue and White face icon called the macOS Finder.
Keith Thomas provides an onsite MacBook Neo Apple laptop computer training service in London and in the South East UK for personal one to one sessions for MacBook Neo training at your home or at your office or at your workplace in London.
Keith Thomas is a MacBook Neo Support Specialist that helps anyone in London and in the South East UK with onsite Apple Mac computer consultation services and onsite Apple support services and Apple training services and onsite Apple MacBook Neo icloud support and iCloud training for MacBook Neo Apple Laptops.