Microsoft Office for Mac Support London

Microsoft Office Word, Excel, and PowerPoint will not open after a macOS update

A common and frustrating problem for many Mac users is finding that their Microsoft Office applications, such as Word, Excel, and PowerPoint, no longer open after they have updated their Apple Mac computer. You’ve likely installed all the latest macOS updates, but the issue persists, disrupting your workflow and causing significant stress.

This problem is often caused by a version of the Microsoft Office software that is not supported on the new macOS, especially after an Intel to Apple Silicon migration. Keith Thomas provides expert, on-site assistance to diagnose and resolve these complex software issues.

Why Microsoft Office May Stop Working on a New Mac

When you migrate from an older Intel Mac to a new Apple Mac computer, especially one with Apple Silicon M-Technology, Apple’s Migration Assistant can sometimes move incompatible software. Your old Microsoft Office license or version may not be designed to run on the new hardware and operating system, causing the applications to fail. For example, if you are running an older version like Office for Mac 2011, it is not compatible with modern macOS versions. The solution is to purchase either a one-time license for Microsoft Office 2021 or subscribe to Microsoft 365, and Keith Thomas can help you with a seamless installation and setup.

Common Microsoft 365 and Office for Mac Issues

Even with the correct software, customers can face a number of complex issues, including Microsoft 365 Activation problems or difficulties logging into their Microsoft account. One of the most frustrating pain points is transferring a license from an old computer, especially if you now have two Macs, one Intel and one new Apple Mac. While Microsoft’s online chat system can be a complex and time-consuming process to get help, Keith Thomas can provide expert support by telephone, with an on-site visit, or even by a remote computer support session.

For home users, it is also important to know that Microsoft Office or Microsoft 365 is not always necessary for a home Apple Mac computer. Apple provides its own suite of free applications—Apple Pages (for documents like Word), Apple Numbers (for spreadsheets like Excel), and Apple Keynote (for presentations like PowerPoint). These applications can open, edit, and save to Microsoft file formats (Word, Excel, etc.) as well as to Adobe PDF, providing a free and effective alternative for your home computing needs. We can help you with the setup and training for these applications as well.

A Central London Customer’s Experience

“I needed help with my Microsoft Office software on my Apple Mac computer. The Apple Store Genius Bar in London, even at the main stores like Covent Garden or Regent Street, couldn’t help me, as they don’t provide support for third-party software. I even tried the Currys Store in Tottenham Court Road, where I purchased the software, but they weren’t able to help either. I also discovered the Microsoft Store in London had closed. I was getting so frustrated, but I did a search for Microsoft Support in London and I found Keith Thomas. He was able to fix everything on-site at my apartment near Oxford Street in Central London.”

Frequently Asked Questions

Why is my Microsoft Office for Mac telling me my license is not valid?

This is a very common issue, especially after migrating to a new Apple Mac computer. Your Microsoft Office license is often linked to your previous computer and cannot be used on a new one until it is correctly deactivated. This is a complex process with Microsoft’s online chat system, but a professional can help you navigate the process to ensure a correct and seamless license transfer and re-activation on your new computer.

Will Microsoft Office for Mac still work after I upgrade my macOS?

It depends on the version of your software. Older versions of Microsoft Office, such as Office for Mac 2011 or even Office 2016, may no longer be compatible with newer versions of macOS. For the best security and performance, it’s recommended to have a modern, supported version such as Microsoft 365 or Microsoft Office 2021. Keith Thomas can provide on-site help to get your software working correctly after a macOS update.

What is the difference between Microsoft Office 365 and Microsoft Office 2021 for a Mac?

Microsoft 365 is a subscription service that provides you with constant updates and new features for all the core apps like Word, Excel, and PowerPoint. You will always have the latest version. Microsoft Office 2021 is a one-time purchase with a permanent license. The applications will continue to work, but they will not receive new feature updates, only security updates. The best choice depends on your needs, and we can help you choose and install the best option for you.

Can I use Apple Pages, Numbers, and Keynote instead of Microsoft Office?

Yes, absolutely. Apple provides its own professional suite of applications for free with every Mac: Apple Pages (for documents), Apple Numbers (for spreadsheets), and Apple Keynote (for presentations). All of these applications can open, edit, and save to Microsoft file formats. For most home users and even many business users, the free Apple apps are more than sufficient and can save you the cost of a Microsoft license. We can provide training and help you with the migration from Microsoft to Apple’s software.

Why is it so difficult to get help with Microsoft Office for Mac from the Apple Store?

The Apple Store Genius Bar primarily provides support for Apple’s own hardware and operating system. They do not officially support third-party software like Microsoft Office. When you need help with a third-party application, you need an independent professional who has expertise in both macOS and third-party software applications.

My Apple on-site Services for:

• On-site Apple Mac Computer Support Service.
• On-Site iMac, MacBook Support Service.
• On-Site Apple iCloud Support Service.
• Apple Mac Computer Technical Support.
• Apple Mac Computer Setup and Apple Mac Computer Installation Services.
• Apple Mac Computer Training.
• Independent Genius Bar Alternative Service with Apple Help at your Home Visit Service.
• On-site MacOS Upgrade and MacOS Upgrade Support.
• Apple MacOS Telephone Support.
• Mac Remote Support Service.
• Apple Expert Support and Apple Specialist Support Services.