Sonos Support – On‑Site Sonos Help in London & the South East UK

Why Choose Keith Thomas

• 20 years of experience as a Senior Apple Support Specialist at Apple Computer UK HQ.

• Former Apple Computer UK Mac Support Specialist and Apple Authorised Service Provider background.

• Established and Independent since 2010 for on‑site Apple Support Service – no call centres, no outsourcing, no hardware repairs. Over 25,000+ Apple problems resolved. Unique on-site Apple Support Service. backed up with Independent Apple Telephone Support Assistance.

• Trusted by home users, small businesses, and professionals across London and the South East UK.• Clear, honest, software‑only support. No Hardware Repairs. Expert Apple Consultancy Service.

On‑site Sonos Support in London and the South East UK

What this page covers

This guide explains the most common Sonos problems, the steps you can try yourself, and when it’s time to get professional on‑site help. It applies to:

• Sonos Roam

• Sonos Roam SL

• Sonos Move (Gen 1 & Gen 2)

• Sonos Era 100

• Sonos Era 300

• Sonos One (Gen 1 & Gen 2)

• Sonos One SL

• Sonos Five

• Sonos Ray

• Sonos Beam (Gen 1 & Gen 2)

• Sonos Arc

• Sonos Sub (Gen 2 & Gen 3)

• Sonos Sub Mini

• Sonos Port

• Sonos Amp

• Sonos Boost

If your Sonos system cannot connect, drops out, or will not appear in the Sonos app, this page is for you.

The most common Sonos problems

These are the issues that Keith Thomas identifies most often during on‑site visits:

• Sonos not connecting to WiFi

• Sonos not showing in the Sonos app

• Sonos not playing Apple Music

• Sonos speakers dropping out

• Sonos not working after update

• Sonos not connecting to iPhone

• Sonos not connecting to Mac

• Sonos not connecting to TV (non‑ARC issues)

• Sonos cannot find music library / NAS

• Sonos Roam not connecting

• Sonos Era 100 not connecting to WiFi

• Sonos Era 300 not connecting to WiFi

• Sonos Sub not pairing

• Sonos Sub Mini not pairing

• Sonos Boost not working

Quick checks you can do yourself

These steps solve around 60% of Sonos issues.

Check 1 – Restart your router

This clears temporary network faults that prevent Sonos from connecting.

Check 2 – Restart the Sonos speaker

Unplug it for 10 seconds and plug it back in.

Check 3 – Restart the Sonos app

Fully close the app and reopen it to refresh device discovery.

Check 4 – Move closer to the router

If the speaker works near the router but not in another room, it is a WiFi coverage issue.

Sonos not connecting to WiFi

This usually means:

• Weak WiFi signal

• Router compatibility issues

• Incorrect WiFi password stored

Try:

• Restarting the router

• Moving the speaker closer to the router

• Re‑entering your WiFi password in the Sonos app

Sonos not showing in the Sonos app

This usually means:

• Device discovery issues

• Network isolation settings

• Router blocking multicast traffic

Try:

• Restarting the Sonos app

• Restarting the router

• Turning off guest WiFi

Sonos not playing Apple Music

This usually means:

• Apple Music account authentication issues

• Sonos app token expiry

• Network congestion

Try:

• Removing and re‑adding Apple Music in the Sonos app

• Restarting the router

• Restarting the speaker

Sonos speakers dropping out

This usually means:

• Weak WiFi signal

• Interference from nearby devices

• Router congestion

Try:

• Moving the speaker closer to the router

• Restarting the router

• Turning off unused devices

Sonos not working after update

This usually means:

• Network configuration reset

• Sonos app cache issues

• Router incompatibility

Try:

• Restarting the router

• Restarting the speaker

• Re‑adding the WiFi network in the Sonos app

Sonos not connecting to iPhone

This usually means:

• iPhone not on the same WiFi network

• App discovery issues

• Router blocking multicast traffic

Try:

• Restarting the iPhone

• Restarting the router

• Turning off private WiFi address

Sonos not connecting to Mac

This usually means:

• Firewall settings blocking Sonos

• Discovery issues

• WiFi isolation

Try:

• Restarting the Mac

• Restarting the router

• Allowing Sonos through the firewall

Sonos not connecting to TV (non‑ARC issues)

This usually means:

• WiFi issues affecting soundbar discovery

• TV network settings

• Sonos app configuration issues

Try:

• Restarting the TV

• Restarting the router

• Restarting the soundbar

Sonos cannot find music library / NAS

This usually means:

• NAS permissions issues

• SMB compatibility issues

• Network discovery issues

Try:

• Restarting the NAS

• Restarting the router

• Re‑adding the library in the Sonos app

Sonos Roam not connecting

This usually means:

• WiFi issues

• Bluetooth pairing conflicts

• App discovery issues

Try:

• Restarting the Roam

• Restarting the router

• Turning Bluetooth off and on

Sonos Era 100 not connecting to WiFi

This usually means:

• WiFi 6 router compatibility issues

• Network isolation

• App configuration issues

Try:

• Restarting the router

• Restarting the Era 100

• Re‑adding WiFi in the Sonos app

Sonos Era 300 not connecting to WiFi

This usually means:

• WiFi 6 or mesh network compatibility issues

• Network isolation or guest network enabled

• Sonos app configuration issues

Try:

• Restarting the router

• Restarting the Era 300

• Re‑adding WiFi in the Sonos app

Sonos Sub not pairing

This usually means:

• WiFi interference

• Router blocking multicast traffic

• Soundbar or speaker not on the same network

Try:

• Restarting the Sub

• Restarting the router

• Restarting the soundbar or main speaker

Sonos Sub Mini not pairing

This usually means:

• WiFi issues

• App discovery issues

• Router compatibility issues

Try:

• Restarting the Sub Mini

• Restarting the router

• Restarting the main speaker

Sonos Boost not working

This usually means:

• Boost not connected to the router correctly

• Ethernet cable issues

• SonosNet not initialising

Try:

• Restarting the Boost

• Trying another Ethernet cable

• Restarting the router

When DIY stops working

You should get on‑site help if:

• Sonos will not connect at all

• Some speakers work but others do not

• Sonos drops out constantly

• Sonos works on hotspot but not home WiFi

These issues usually require:

• Network configuration repair

• Router and broadband diagnostics

• Sonos system reconfiguration

• WiFi and mesh network optimisation

On‑Site Sonos Support – London & South East UK

If your Sonos system has network or connection problems, Keith Thomas provides an often same‑day on‑site support service across:

• Central London

• West, North, South and East London

• Surrey

• Berkshire

• Hampshire

• Wiltshire

Keith Thomas is a Sonos Support Specialist in:

• Sonos WiFi and network issues

• Sonos app and device discovery issues

• Apple Music and streaming issues

• Router and broadband diagnostics

• Home WiFi optimisation

Book on‑site help in London and the South East UK

If your Sonos system has connection or network problems, Keith Thomas can visit your home and get everything working again.

Keith Thomas – Sonos Support Specialist

Established 2010 – Open 09:30–20:30, 7 Days

Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7