On-site Wifi Help and Support London Service
Since 2010, Keith Thomas has worked as an Apple Network IT Support Specialist, assisting home users and small businesses across London with urgent WiFi and wireless network problems. Whether your broadband router will not connect, your Apple Mac keeps dropping WiFi, or you need a new mesh network setup, Keith provides same-day on-site troubleshooting. With over 15 years of experience in home broadband, WiFi repeaters, range extenders, and Apple device networking, you will get clear, honest help — no hardware sales, no jargon, just practical solutions that restore your connection fast.
WiFi Troubleshooting London – Fix Dropped Connections and Slow Speeds
Mesh WiFi Setup and Optimisation (WiFi 6E and WiFi 7)
Modern homes often need more than a single router. Most broadband providers now supply their own mesh WiFi hardware, such as EE’s WiFi 7 router and mesh system, or similar solutions from Vodafone, Sky, BT and Virgin Media. I provide onsite help to make sure these systems are set up correctly, connected to your Apple devices, and working reliably. Most new hardware is configured using a QR code and a smartphone app, but problems can still occur. I ensure your provider’s router and mesh system are installed properly and optimised for stable coverage across your home.
Wireless Router Help and Configuration Assistance
Most modern broadband routers are factory‑configured and only need a mains connection, a cable from the WAN or ADSL port, and Ethernet ports for wired devices. The days of complex router settings are largely gone, but problems can still occur. I provide onsite help to ensure your router is positioned for the best possible speed and coverage, and I assist with occasional configuration tasks such as setting a fixed IP address for a network printer, or helping Sonos systems and CCTV cameras connect reliably. I make sure your router is working as intended and your Apple devices stay connected without interruption.
Get Help When You Cannot Print or Scan from Mac, MacBook or iPhone – Expert Troubleshooting Help
Keith Thomas brings over 20 years of WiFi and wireless network skills to solving printing and scanning problems. Many users search for “cannot print from Mac,” “MacBook won’t print,” “AirPrint not working iPhone,” or “scanner not showing on Mac” when their devices fail. These issues often come down to router compatibility, confusing WPS setup steps, or Direct WiFi modes that take devices offline.
With two decades of experience, Keith Thomas provides onsite help to make printing and scanning reliable. Printers and scanners are connected properly to the main WiFi network, Direct WiFi modes are disabled, and issues caused by WiFi extenders or multiple networks are resolved. Apple Mac, MacBook and iPhone users benefit from trusted expertise that ensures wireless printing and scanning works without repeated dropouts or confusing setup steps.
Wireless Printer Setup and WiFi Printing Help
Keith Thomas brings over 20 years of WiFi and wireless network skills to solving Apple printing and scanning problems. Many users search for “cannot print from Mac,” “MacBook won’t print,” “AirPrint not working iPhone,” or “scanner not showing on Mac” when their devices fail. These issues often come down to router compatibility, confusing WPS setup steps, or Direct WiFi modes that take devices offline.
With trusted expertise, Keith Thomas provides onsite help to make printing and scanning reliable. Printers and scanners are connected properly to the main WiFi network, Direct WiFi modes are disabled, and issues caused by WiFi extenders or multiple networks are resolved. Apple Mac, MacBook and iPhone users benefit from long‑standing experience that ensures wireless printing and scanning works without repeated dropouts or confusing setup steps.
Apple Mac and iPhone WiFi Help in London
Keith Thomas brings over 20 years of WiFi and wireless network skills to solving Apple Mac WiFi problems across London. Many users search for “Mac won’t connect to WiFi,” “MacBook keeps dropping WiFi,” or “Mac cannot join network” when their computers fail to stay online. These issues often come down to router compatibility, incorrect settings, or interference from nearby networks.
Keith Thomas provides onsite help to make Apple Mac WiFi reliable. Support includes troubleshooting dropped connections, fixing slow speeds, and ensuring Macs connect securely to home or office networks. While iPhones and iPads often fall back to 4G or 5G when WiFi fails, Macs depend entirely on a stable WiFi connection. With trusted expertise, Keith Thomas ensures Apple Mac and MacBook users in London can work, browse and stream without interruption.
Improve Your Home WiFi Signal and Coverage
Keith Thomas brings over 20 years of WiFi and wireless network skills to improving home WiFi coverage across London. Many users search for “WiFi not in all rooms,” “poor WiFi,” “no WiFi connection,” or “how to get WiFi in the entire house” when they struggle with weak signals. These are common frustrations, especially in larger homes and apartments where a single router cannot provide full coverage.
Keith Thomas provides onsite help and advice on how to improve your home WiFi signal and coverage. Fibre broadband customers often discover that WiFi extenders and repeaters no longer work effectively — they cut speeds by up to 50% when extended and create problems for printers and Sonos systems. Modern broadband providers now supply mesh solutions such as EE WiFi 7 and EE Mesh, Vodafone mesh, or updated BT kits, which are designed to deliver consistent coverage throughout the property.
With trusted expertise, Keith Thomas ensures your Apple Mac and MacBook connect reliably to these systems, routers are positioned for the best possible speed, and overlapping networks are resolved. Whether in a home or apartment, Keith Thomas makes sure your WiFi signal is strong, stable and ready for everyday use.
Mobile Hotspot Setup for Broadband Backup
Most people do not know how mobile hotspot connections work or how they can be used, but an iPhone can act as a portable home router when fibre broadband fails. This option is best used with a modern unlimited data plan, such as Vodafone’s £22 per month plan, which provides enough capacity for everyday browsing, email, and streaming.
Keith Thomas provides onsite help to configure mobile hotspot connections correctly. The setup is simple but often overlooked: enabling the iPhone’s hotspot feature, connecting Macs and other devices securely, and ensuring the network is stable. This can be a great way to keep working if a fibre connection is lost or a broadband service goes down.
This gives you an opportunity to invite an Apple WiFi Support Specialist into your home to help with your Apple Mac computers and WiFi devices, and also arrange an Apple Mac Maintenance visit service. The idea is to make people think: “Ok, I could do with some on‑site help with my setup from an Apple and Apple WiFi Network Support Specialist.”
An iPhone can act as a portable router using the Personal Hotspot feature, keeping your Apple Mac online when fibre broadband fails or your home internet service goes down. The quality of the connection depends on mobile coverage in your area — a strong signal comes from being close to a mobile phone mast, while weak 4G or lack of 5G can limit performance.
Use iPhone as WiFi Router When Broadband Fails
Newer iPhones can also use an eSIM from a different network provider, giving you the flexibility to choose the best possible speed and reliable performance if your main provider struggles. With an unlimited data plan, such as Vodafone’s £22 per month option, this setup can provide enough capacity for everyday browsing, email and streaming.
Keith Thomas provides onsite help to configure Personal Hotspot connections correctly. Macs and other devices are connected securely, the network is stabilised, and the setup is explained clearly so you can get online fast. This gives you an opportunity to invite an Apple WiFi Support Specialist into your home to help with your Apple Mac computers and WiFi devices, and also arrange an Apple Mac Maintenance visit service. The idea is to make people think: “Ok, I could do with some on‑site help with my setup from an Apple and Apple WiFi Network Support Specialist.”
Why Use Keith Thomas – Apple WiFi Support Specialist in London
Choosing the right person to fix your WiFi matters. Since 2010 I have worked as an Apple Network IT Support Specialist, helping home users and small businesses across London with urgent WiFi and broadband problems. My service is independent, honest, and focused on practical solutions — no hardware sales, no technical wifi jargon, advice in plain english, just on-site wifi and wifi network help when you need it most.
- Over 15 years of experience troubleshooting home WiFi and wireless networks
- Specialist knowledge of Apple Mac and iPhone WiFi problems
- Expertise with mesh WiFi setup and optimisation (WiFi 6E and WiFi 7)
- Practical support for broadband routers, range extenders and WiFi repeaters
- Device troubleshooting for printers, smart TVs and Sonos systems
- Same-day onsite service across London including Chelsea, Knightsbridge, Hampstead, Notting Hill, Paddington, Hackney, Putney, Chiswick, Richmond Upon Thames, Ruislip and Wimbledon
FAQ for Wifi Help London by Keith Thomas – Apple Network Support Specialist
Q: Does Keith Thomas provide hardware installation for WiFi in London?
Keith Thomas can help you setup and install the Wifi hardware products that you have purchased, Keith Thomas does not supply any hardware products that you can buy or purchase.
Q: Do you support mesh WiFi systems like Orbi, Eero or BT Whole Home?
Yes — I can set up and optimise mesh WiFi systems, including WiFi 6E and WiFi 7.
Q: What areas of London do you cover?
Same-day onsite service across London, focusing on train-accessible areas including Chelsea, Knightsbridge, Hampstead, Notting Hill, Paddington, Hackney, Putney, Chiswick, Richmond Upon Thames, Ruislip and Wimbledon.
Q: How much does WiFi troubleshooting cost?
On-site WiFi help in London starts from £145–£165 for the first hour, then £87.50 per additional hour.
Why is my WiFi not working in all rooms?
WiFi coverage often fails in larger homes when a single router cannot reach every room. Extenders and repeaters cut speeds by around half and can cause problems with printers and Sonos systems. Modern mesh systems from EE, Vodafone or BT provide full‑home coverage.
How to get WiFi in the entire house?
The best option is to upgrade to a provider‑supplied mesh system such as EE WiFi 7, EE Mesh or Vodafone mesh. These systems are designed to deliver consistent WiFi throughout the property.
Mac won’t connect to WiFi but iPhone does – what’s wrong?
Macs depend entirely on WiFi, while iPhones can fall back to 4G or 5G. If your Mac won’t connect, it may be due to router settings, interference, or outdated router hardware or a router cache issue. On-site support ensures your Mac connects securely to your broadband provider’s router, Keith Thomas can factory reset the router and reset the Mac network settings.
My Broadband Internet is down what to do?
Check the Lights on the boxes that you have, for Fibre you might have two boxes, one box is where the Fibre cable comes into the building any Red Light saying LOS, means Loss of Service, and the action is to power off the box, wait 30 seconds, and see if the LOS LED does Green, if not then call your Broadband service provider, if the Fibre box is powered on, and all of the LED are Lit, no Red, all Green, then the make sure the Router connected to the Fibre box has the Internet LED on, it is usually green. Powering off the router for 30 seconds and back on again can resolve the problems, as long as the cables are connected correctly or they are not damaged.
Fibre Broadband not working after troubleshooting What can I Do?
If fibre broadband is still down after checking the lights on the fibre box and router, you can keep your Apple Mac online by using a mobile data connection. An iPhone can act as a portable router with the Personal Hotspot feature, allowing your Mac and other devices to connect securely. The speed depends on mobile coverage in your area — being close to a mast improves performance. If you have a 4G or 5G smartphone with a SIM or eSIM plan, this can also be used as a backup connection until your broadband service is restored.
Book Your WiFi Health Check Today
If your Apple Mac computer or WiFi devices are not performing as they should, or you are experiencing poor coverage across your home or office, now is the time to take action. A professional WiFi Health Check ensures your broadband, router, and Apple devices are configured correctly, with reliable coverage in every room.
Keith Thomas provides onsite Apple WiFi and Mac support across London, helping you resolve WiFi problems, configure Personal Hotspot backup connections, and stabilise your Apple ecosystem. This service also gives you the opportunity to arrange an Apple Mac Maintenance visit, keeping your Macs secure, updated, and performing at their best.
Book your WiFi Health Check in London today and get expert onsite help with your Apple Mac computers and WiFi network.
Contact Keith Thomas by Telephone: 07800 940756 or by Text to: 07800 940756, or simply complete an online website contact form 24/7